Tesi Dawon
Las Vegas,NV
Summary
Dynamic online fashion retail owner with a proven track record in customer relations and sales strategy development. Successfully boosted sales through effective marketing and relationship building at Lib Deen. Skilled in business management and product branding, fostering repeat business through exceptional service and conflict resolution.
Overview
19
19
years of professional experience
Work History
Online Fashion Retail Owner
Owner
02.2022 - Current
- Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Supported overall store operations, including opening and closing procedures, cash handling, and maintaining store policies adherence.
- Balanced multiple priorities simultaneously during peak periods to ensure optimal support of team members in achieving daily objectives.
- Handled returns/exchanges efficiently while ensuring compliance with company policies and maintaining customer satisfaction levels.
- Leveraged social media platforms for promoting new arrivals resulting in increased online engagement from potential buyers.
- Boosted sales by effectively recommending merchandise based on customer preferences and needs.
- Assisted in inventory management, efficiently processing shipments, stocking shelves, and conducting regular stock counts.
- Increased repeat business by fostering positive relationships with customers through attentive service and follow-up communications.
- Enhanced customer satisfaction through efficient conflict resolution and prompt problemsolving.
Bar Manager/ Bartender
Lib Deen
12.2020 - 05.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
Host
Todd English Pub
05.2009 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server
Chilis Resturant
03.2007 - 07.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Applebee's Grill + Bar
01.2006 - 01.2008
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Graduate Certificate - Bar Management
Crescent School Of Gaming And Bartending
Las Vegas, NV06.2011
License - Real Estate
Key Reality
Las Vegas, NV03.2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Marketing
- Product branding
- Sales strategy development
Timeline
Online Fashion Retail Owner
Owner
02.2022 - Current
Bar Manager/ Bartender
Lib Deen
12.2020 - 05.2022
Host
Todd English Pub
05.2009 - 01.2022
Server
Chilis Resturant
03.2007 - 07.2009
Server
Applebee's Grill + Bar
01.2006 - 01.2008
Graduate Certificate - Bar Management
Crescent School Of Gaming And Bartending
License - Real Estate
Key Reality
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