Tesia Martin
Wolverine Lake
Summary
Results driven sales professional, and proven leader, with extensive sales experience, and a successful track record of profitability. Strengths include the ability to quickly develop rapport and leverage relationships with clients and patients, prioritize, and problem solve. Engaging communicator with excellent presentation skills. Flexible and versatile, able to maintain composure under pressure. Poised and competent. Thrive in deadline-driven environments. Excellent team-building skills. Developed communication and interpersonal skills. Strong influencer with highly successful track record of problem solving. Resourceful and tenacious about meeting/exceeding goals while practicing servant leadership.
Overview
20
20
years of professional experience
Work History
Senior Executive Hospice Care Consultant
Gentiva Flint Hospice
07.2018 - Current
- Achieved President’s Club award with results of 126% to goal
- Consistently YOY achieved/exceeded monthly and yearly sales target and budget since hired
- Participated in Kindred Mentorship and successfully mentored new sales reps
- Provide leadership and support to all team members and reps
- Successfully completed Top Gun Sales Program, which was a group of exclusive participants to create a presentation on how Kindred can earn repeat business from one-time referral sources and presented to company leaders
- Assisted in growing census from50 to150 in3.5 years
- Generated new business and maintained relationships with territory referral sources to meet/exceed agency revenue and census goals
- Facilitate meetings with all primary referral sources decision makers, and represent agency at all community events
- Established opportunities for formal/contractual relationships with physicians, and organizations
- Developed marketing action plans in coordination with operational and clinical leadership to assure extraordinary customer service and growth
- Developed and cultivated strong referral relationships with hospitals, and top healthcare organizations resulting in record high referrals and admits
- Established and maintain excellent communications and sound working relationships with co-workers
- Strong focus on company growth and expansion
General Manager
Stretch Zone
05.2017 - 07.2018
- Managed and opened multiple stores and hired management for locations
- Encouraged staff to work as a team and be productive
- Illustrated an ability to make decisions
- Recruited and hired the highest caliber of staff
- Sales/Revenue Management
- Demonstrated the ability to lead, motivate, and manage team
- Achieved desired sales goals
- Achieved desired revenue goals thru the leadership and motivation of employees
- Implemented and supported company programs and promotion to help generate new sales leads for optimum new membership growth
- Ensured that Team maintains proper tracking forms and the daily leads
- Ensured ongoing prospecting and generation of new prospective members
- Ensure that the staff has a high level of knowledge about the club programs
- Emphasized importance of staff involvement
- Achieved desired revenue and production results thru the leadership and motivation of employees
- Implemented and support company programs and promotion to help generate new client acquisition for optimum member base penetration
- Ensured Stretch Practitioner team follows proper procedures in session redemption
- Resolved member complaints in an expeditious and tactful manner following club procedure and documentation
- Promoted a professional and welcoming atmosphere that enhances the quality of service and care offered to the member
- Assisted in the processing/submission and approval of payroll
- Established controls of expenses and purchasing of club supplies
- Served as a role model for employees
- Communicated effectively by holding weekly and individual meeting with all key club personnel
- Provided an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment
- Illustrated an ability to drive profit center revenue
- Demonstrated an ability to increase revenue per member
Office Manager and Lead Sales Consultant
Dr. Gregory C. Roche
07.2014 - 05.2017
- Sold on average of $80,000 in procedures a week to patients
- Was an experienced negotiator and extremely strong closer in the short sales cycle
- Promoted and grow the cosmetic business and increase the consultation to surgery conversion rate
- Sold the value of our services to our guests when they visit our center during their consultations, bringing confidence, an aggressive yet tactful personality, credibility and high integrity
- Recognized and build relationships with businesses in the Detroit Metro area
- Was committed to providing the highest level of customer service to our patients and customer
- Assisted in brand development, web site traffic growth, strategic consulting, including business plan and sales strategy development
- Liaison with all marketing agencies, suppliers, and sales representatives
- Assisted in developing and coordinating the department program budgets, developed and recommend improved systems and procedures, and assist in developing and overseeing programs and projects
- Incumbent exercise supervision over professional, technical, and office employees
- Recruited and hired staff
- Ensured that the employees are proficiently oriented to their specific functions within the office and that they perform all positional responsibilities consistently and accurately
- Promoted and sell services and products to current and potential customers
- Initiated specific course of action to increase sales and market share for specific products
- Drove product promotion through the implementation and delivery of approved promotional items and approved field-based programs
- Developed and coordinate practice enhancement in-services and open houses
- Built strong professional relationships, establish credibility and rapport with customers
- Established and maintain excellent communications and sound working relationships with co-workers
- Conducted Weekly Meetings to discuss sales goals, sales conversions, retention, current promotions and events
Account Liaison/ Community Liaison
Heartland Home Health Care and Hospice
08.2007 - 12.2015
- PROVIDED EXTRAORDINARY CUSTOMER SERVICE
- Was responsible for meeting monthly sales quota
- Established linkage with the community and referral sources to maintain awareness of their needs
- Played an integral role in the ongoing education of patients, hospital staff, physicians, and community members regarding the functions and benefits of Home Health Care and Hospice
- Developed, and cultivated third party referral sources including physicians, hospitals, and long term care facilities
- Developed community education opportunities
- Coordinate with community based programs and providers to organize and sponsor community events
- Was recognized contact point and served as a critical recourse to referral sources, physicians, and their patients and families
- Kept Manager of Business Development informed of changes in the health care community and make recommendations on ways to meet company goals while maintaining compliance with State and Federal guidelines
- Established and maintain relationships with referral sources
- Conduct presentations to physicians, facilities and the community as requested
- Speak and meet with prospective patients and families
- Adhered to all policy and procedures as well as corporate goals and objectives
BILLING MANAGER / MARKETER
ADVANCED DOWNTOWN AQUATIC PHYSICAL THERAPY
01.2005 - 01.2007
- Managed front-office operations and provided impeccable customer service
- Processed all billing claims
- Maintained all insurance voucher books
- Posted payments, billed secondary insurance and billed patients
- Kept administration informed of all incoming and outgoing monies
- Assisted office staff with greeting patients, authorizing insurance, scheduling patients, and completing admittance documents
- Opened and closed office daily
- Set up and conducted marketing meetings with referral sources, physicians, and NP’s
- Organized marketing events and educational presentations open to the public
- Implemented and electronic billing system
- Create special promotions, write/design print and outdoor advertising events, and coordinated all media advertising
- Developed and implemented strategic marketing plan for business
- Increased client base by one-third resulting from MD referrals
Education
Billing And Coding Certifcation - Information Technology
Davenport University
Saginaw, MI01-2005
Billing and Coding Degree - undefined
01.2004
Skills
- Engaging communicator
- Cross-functional team coordination
- Strong influencer
- Able to quickly develop rapport with new customers
- Problem solver
- Refined presentation skills
- Customer service
- Revenue generation
- Team leadership
Timeline
Senior Executive Hospice Care Consultant
Gentiva Flint Hospice
07.2018 - Current
General Manager
Stretch Zone
05.2017 - 07.2018
Office Manager and Lead Sales Consultant
Dr. Gregory C. Roche
07.2014 - 05.2017
Account Liaison/ Community Liaison
Heartland Home Health Care and Hospice
08.2007 - 12.2015
BILLING MANAGER / MARKETER
ADVANCED DOWNTOWN AQUATIC PHYSICAL THERAPY
01.2005 - 01.2007
Billing and Coding Degree - undefined
Billing And Coding Certifcation - Information Technology
Davenport University
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