Tesia Mirando

• Assist the General Manager with the day to day operations of a 55+ Community with 1522 Single Family Homes.
• Financial planning and annual budget preparations.
• Attendance and participation in Board and Committee Meetings
• Coordination of annual Association Meetings.
• Liaison for the Budget and Finance Committee as well as the DRC Committee.
• Enforcement of community rules and regulations.
• Monthly Inspections.
• Perform administrative duties as needed.
• Proactive, clear communication with BOD, vendors, and internal team.
• Manage community according to governing docs, management agreement and contracts.
• Ability to prioritize tasks in a fast-paced environment, while handling interruptions as part of the routine.

• I held a license with the Nevada Department of Business and Industry Real Estate Division.
• I managed up to 8 single family home associations at a time.
• I communicate and work with over 15 different Board Members.
• I communicate and work with hundreds of homeowners.
• I am responsible for the day to day operations of the associations.
• I perform monthly community inspections.
• I process violation notices as well as hearing notices.
• I create Board Packets for all Board Meetings as well as provide/mail notice.
• I create the Budgets and prepare the Budget Mailer.
• I keep the Resident Connect Portal up to date.
• I respond to emails and phone calls all within 24 hours.
• I am responsible for reviewing and tracking the Financials for the association.
• I am responsible for approving and coding invoices.
• I communicate and schedule vendor meetings depending on the Boards needs.
• I have an assistant that I communicate and work very closely with along with a team of 15-20 that supports each account.

My position serves as a liaison between the Community Manager, Residents, Vendors, and the General Public.

• I am responsible for general office duties.
• Answering the phones and returning voicemail's.
• Doing Community Inspections with the Community Manager or Inspector.
• Processing Violation Logs.
• Creating Board Packets/Books from start to finish.
• Contacting Vendors regarding work needed.
• Responding to emails within a 24/hour turnaround.
• Attending Board Meetings.
• Maintained ongoing conversation with 5+ Community Managers as well as as Admin Assistant about complaints, suggestions and requests regarding certain communities and the operation of that community.

• Register New Homeowners/Tenants and create the files.

• Responsible for keeping the Current Rental List up to date.

• Assisted Management with typing specific letter and documents.

• Assist Homeowners/Tenants in fast paced "emergency" situations such as, Plumbing Issues, Fallen Trees and Homeowner Complaints.

• Responsible for putting together the Board Books that are used at the Board of Directors Meeting every 2 months.

• Ordered all office supplies including ink cartridges, toner, files, pens and paper.

• Kept reception area clean and neat to give visitors a positive impression of the company.

• General Office Assistance; filing, copying, mailing.

• Corresponded with homeowners/tenants through email, telephone or postal mail.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Gathered and verified all required customer information for tracking purposes.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Acted professionally and patiently when addressing negative customer feedback.
• Provided accurate and appropriate information in response to customer inquiries.
• On the collections team, and application support team.
• Received multiple awards due to my performance.

• Proactively managed a pipeline of customers via outbound calls.
• Initiated outbound calls to interested customers to provide customer service support.
• Defused volatile customer situations calmly and courteously.
• Identified and qualified customer needs with outstanding customer service.
• Accurately documented, researched and resolved their solar options/requests.
• Met my monthly goals for calls and no errors consecutively.
• Assisted my Manager with the daily team meeting.
• Trained new hires on the daily process and procedures.
• Improved energy efficiency by conducting comprehensive home energy audits and recommending tailored solutions.
• Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
• Developed customized energy plans to maximize savings for residential and commercial customers.

• Extensive knowledge of lending policies, practices, and underwriting criteria.
• Experienced processing collateral loans and unsecured personal loans. Processed and Approved all loan documentation.
• Responsible for reviewing the applicants credit for a loan decision.
• Cash/Safe Handling.
• Collecting on Past Due Accounts.
• Managed a team of 10-15 employees.
• Addressed Customer Inquiries and Resolved Complaints.
• Trained all new managers on store procedures and policies.
• Maintained daily record of all Loan Transactions.

• Prepared daily loan advances and payment activity. Maintained client loan/collateral statements.
• Processed New Loan Applications - over the phone and in person.
• Assisted with MoneyGram, Cashing Checks, Setting up payment arrangements.
• Reviewing and Collecting on Past Due Accounts.
• Managed a team of 8 employees.
• Assisted the Manager with Employee Schedule's.
• Responsible for the money safe and counting employee's drawers.
• Responsible for opening and closing the store.

• Performed administrative duties such as answering multi-line telephones and running errands in addition to typing, mailing, filing, faxing, and distributing correspondence.
• Transported legal documentation and associated paperwork to necessary locales, including the Las Vegas courthouse, other law firms, and accounting offices.
• Spoke with potential clients, gathered all necessary case information, prepared files.
• Maintained Carl's Personal and Business calendar.
• Responsible for opening and closing the office.