Tesla Delgado

Work History

Recruiter

Frontier Solutions Group

Pittsburgh, Pennsylvania

06.2023 - 10.2023

Recruited new hires statewide, ensuring compliance with onboarding requirements.
Managed employee relations, addressing concerns related to accidents and payroll discrepancies.
Conducted candidate interviews per client guidelines and qualifications.
Created and managed Facebook ads to attract and filter potential candidates.
Streamlined onboarding process, enhancing efficiency and compliance.
Boosted recruitment efficiency by refining onboarding processes.
Managed offer process including salary negotiations, background checks, drug screens, reference checks.
Assisted in onboarding new hires by providing necessary paperwork and scheduling orientation sessions.

Payroll Assistant

Frontier Solutions Group

Pittsburgh, PA

11.2021 - 10.2023

Provided support to administrative executive for accurate employee payments during payroll and onboarding processes.
Entered employee hours into payroll software, ensuring accuracy through invoice verification.
Performed thorough review of new hire paperwork to ensure full compliance with all necessary requirements.
Enhanced new hire onboarding efficiency, reducing paperwork errors significantly.
Resolved discrepancies in employee paychecks on an individual basis.
Guided recruiters through application processes, boosting administrative adherence.
Led training initiatives to elevate team competence in payroll software utilization.
Implemented digital onboarding tools, setting a new standard in process efficiency.

Account Manager

Frontier Solutions Group

Pittsburgh, Pennsylvania

10.2023 - Current

Took charge as the main point of contact for Pennsylvania accounts, successfully identifying and leveraging sales opportunities while attending to client requirements.
Resolved complex client issues, ensuring high customer satisfaction and retention.
Enhanced service efficiency by forecasting client needs and facilitating resolution of payroll issues.
Conducted market research to identify potential customers.
Participated in brainstorming sessions to develop new ideas for business development initiatives.
Elevated client retention by addressing key concerns and optimizing service delivery.

Digital Marketing Director

TBWA HONDURAS

San Pedro Sula , On-site

03.2020 - 10.2021

Streamlined digital department operations, overseeing a team of 30+ members and optimizing workflow efficiency.
Launched successful digital campaigns and defined target audiences for international and local brands.
Collaborated with UX/UI designers to successfully manage and deliver landing page and website projects on time.
Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
Developed budgets, cost reports, schedules, and procurement strategies to ensure project alignment.
Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
Boosted digital campaign ROI by 40% through strategic audience segmentation.
Optimized budget allocation to reduce costs by 25% while maintaining campaign quality.
Led A/B testing to refine ad strategies, enhancing reach and conversion rates.
Streamlined team operations, enhancing productivity and project delivery timelines.
Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
Prepared status reports to communicate progress to stakeholders and management teams.
Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
Negotiated with project stakeholders or suppliers to obtain resources or materials.

Creative Director

TBWA HONDURAS

San Pedro Sula, On-site

03.2018 - 03.2020

Led optimization of content distribution for community managers resulting in significant audience engagement.
Effectively oversaw the development of digital campaigns, guaranteeing timely and successful delivery to target audiences.
Developed comprehensive digital campaigns to meet key marketing objectives.
Maintained strong client relations by regularly meeting with them to discuss performance metrics, optimization strategies, and any additional requests or requirements.
Directed photoshoots for social media content for top brands, enhancing brand visibility.
Managed a team of designers, copywriters, photographers, illustrators, videographers, and other creatives.
Mentored junior staff members on best practices in visual design principles.
Negotiated contracts with outside vendors while ensuring cost savings opportunities.
Boosted audience engagement through targeted social media content strategies.
Pioneered innovative digital campaigns that consistently exceeded client goals.
Guided team in high-quality content creation, ensuring brand consistency.
Presented creative proposals at executive meetings for approval or revisions.
Oversaw the production of digital assets such as videos, websites, and interactive experiences.
Directed creative vision and strategy for global branding initiatives, ensuring cohesive brand messaging across all platforms.

Community Manager

TBWA HONDURAS

San Pedro Sula , On-site

03.2016 - 03.2018

Developed and executed digital content strategies for multiple brands including Gatorade, Coors Light, Miller Genuine Draft, and local brands, resulting in increased brand visibility.
Planned and executed monthly social media content to enhance audience engagement and ensure brand consistency.
Contributed to the enhancement of content quality by supporting photoshoots, model scouting, and food styling activities.
Monitored and optimized social media accounts to achieve digital objectives and boost performance.
Delivered event coverage for concerts and sports games, showcasing experiences through social media channels.
Analyzed social media metrics and adapted content strategies to enhance brand engagement.
Strengthened online presence by implementing effective social media monitoring techniques and optimizing content.
Created innovative brand strategies that enhanced market impact for major companies.
Responded to customer inquiries in a timely manner.
Executed targeted social media campaigns to support brand goals and align with overall strategies.
Managed precise content scheduling, enhancing platform reach and engagement.
Developed user-engagement strategies that increased follower interaction.
Managed multiple projects simultaneously, ensuring deadlines are met.
Researched new trends in the digital space and adapted accordingly.
Analyzed user feedback and identified areas of improvement.

Community Coordinator

Apex America

San Pedro Sula , On-site

07.2015 - 01.2016

Collaborated with Procter & Gamble to enhance social media customer service for multiple brands including Mr. Clean, Vicks, and Febreze.
Monitored and responded to Facebook comments to enhance customer engagement and satisfaction.
Offered comprehensive information about product functionality, contributing to a collaborative environment.
Resolved customer inquiries efficiently, resulting in measurable improvements in response times.
Boosted brand loyalty by managing timely resolutions to customer queries.
Cultivated a positive brand image by fostering supportive user interactions.
Analyzed customer feedback to improve response strategies and satisfaction.
Elevated user satisfaction by enhancing response accuracy and speed.

Summary

Overview

Work History

Recruiter

Payroll Assistant

Account Manager

Digital Marketing Director

Creative Director

Community Manager

Community Coordinator

Education

Certificate in Foundations of Project Management - Project Management

Bachelor of Science - Communication and Media Studies

Skills

Websites

Work Preference

Work Type

Location Preference

Important To Me

Timeline

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