Tes Lay
Bellingham,WA
Summary
Highly motivated employee with a passion for tackling new challenges. Known for a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in working independently and rapidly acquiring new skills. Detail-oriented and capable of effectively managing concurrent projects with varying requirements.
Overview
6
6
years of professional experience
Work History
Organizational Assistant
A range of clients
Bellingham, Washington
12.2022 - 07.2024
- Compiled data from various sources into organized reports.
- Collaborated with departments on special projects or assignments.
- Organized and maintained executive calendars, scheduled appointments and meetings.
- Developed procedures for record keeping and retrieval processes.
- Assisted with the development of new policies or procedures within the organization.
- Implemented filing systems to ensure easy access to records.
- Answered incoming calls and emails; responded to inquiries in a timely fashion.
- Managed archival of records and documents using an indexed system to streamline transitions and mitigate challenges associated with new software implementations.
Direct Support Professional
Access Living
Bellingham, WA
04.2023 - 06.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted in planning and implementing recreational activities for participants.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided guidance and support to ensure safety of individuals served.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Facilitated social interactions between participants and their peers in the community.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Operations Manager
Whatcom Janitorial
Bellingham, Washington
08.2018 - 06.2023
- Analyzed data from daily reports to identify trends in production performance metrics.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Created detailed reports on the performance of individual departments within operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Responded to information requests from superiors, providing specific documentation.
Education
GED -
Whatcom Community College
Bellingham, WASkills
- Travel Arrangements
- Meeting Coordination
- Office Management
- Calendar Management
- File Management
- Office Administration
- Workflow Optimization
- Proposal Writing
- Meeting planning
- Minute Taking
- Appointment Scheduling
- Digital Archiving
- Research
- Database organization
- File Organization
Timeline
Direct Support Professional
Access Living
04.2023 - 06.2024
Organizational Assistant
A range of clients
12.2022 - 07.2024
Operations Manager
Whatcom Janitorial
08.2018 - 06.2023
GED -
Whatcom Community College
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