Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Teslyn Anaya

Cleveland,TX

Summary

Responsible, hardworking Bilingual customer service student with experience in customer service, looking to contribute skills and knowledge to help develop a successful call center facility and hospitality field.

Demonstrated to effective communication with customers with great listening, speaking and writing skills. Adept at adjusting communication styles to meet audience needs and expectations.

Overview

9
9
years of professional experience

Work History

Chat Agent Customer Service

FANDUEL
02.2023 - 06.2024
  • Participated in ongoing professional development opportunities to continuously enhance knowledge and skills as a Chat Agent.
  • Gathered valuable feedback from customers, contributing to improvements in products and services offered by the company.
  • Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.

Bank Teller

American Bank
08.2022 - 01.2023
  • Virtual bank teller working with ITM’s
  • ATM transactions with virtual screen
  • Check cashing, bank account deposits and withdrawals
  • Bank call center as well as 6-week training in actual bank branches.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Assistant Manager

MetroPCS Shining Star LLC
08.2018 - 07.2022
  • Sell and set up wireless phones, plans, and accessories
  • Keep up with stock and inventory
  • Trained new employees, attended Corporate trainings monthly
  • Drive sales and meet trend goals, while performing under pressure
  • Software used Office, POS, Web Sales Reports, Outlook.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Representative

MetroPCS TEXASTEL LLC
12.2015 - 07.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Bilingual Account Specialist

General Dynamics Information Technology
01.2015 - 11.2015
  • Worked with the Health Insurance Marketplace program
  • Studied and learned about the Affordable Care Act and Advanced Premium Tax Credits
  • Call center setting, assisted customers picking the best health insurance plan based on their needs and income
  • Promoted from a tier 1 specialist to a tier 2 specialist, able to handle prescription medication requests and drop-offs to their home depending on medical status/emergency
  • Gave description of what each plan consists of such as deductibles, out of pocket maximum, co-insurance, co-pays, PPO plans, HMO plans, and based on zip code what physicians accept in-network or out-of-network patients.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.

Education

GED -

AIU
Houston, TX
09.2021

Skills

  • Dedicated career on Retail
  • Performance oriented
  • Fast Learner
  • Years of Customer Service Experience
  • Bilingual English-Spanish
  • Filing and organizing
  • Data Entry
  • Ability to operate computer proficiently while multitasking
  • Typing 67 WPM
  • Great customer service background

References

References upon request.

Languages

Spanish
Native or Bilingual

Timeline

Chat Agent Customer Service

FANDUEL
02.2023 - 06.2024

Bank Teller

American Bank
08.2022 - 01.2023

Assistant Manager

MetroPCS Shining Star LLC
08.2018 - 07.2022

Sales Representative

MetroPCS TEXASTEL LLC
12.2015 - 07.2018

Bilingual Account Specialist

General Dynamics Information Technology
01.2015 - 11.2015

GED -

AIU

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Teslyn Anaya