Tess Basso
Columbus,OH
Summary
Dynamic Assistant Manager with a proven track record excelling in customer satisfaction and team leadership. Achieved top sales performance through effective merchandising and strategic goal setting. Skilled in inventory management and task delegation, fostering a collaborative environment that drives results and enhances customer experiences. Dependable organized and successful at managing multiple priorities while maintaining a positive attitude. I am a dedicated, driven, and proactive leader, always interested in learning more.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Franchesca's
03.2023 - 12.2024
- Engaged with customers offering hands-on assistance to establish their needs, interests and styles to ensure a personalized and satisfying experience.
- Report on sales; daily/weekly/monthly and yearly sales, vs sales expectations and goals.This helps forecast operations and merchandising. This also helps making future store goals and expectations and planning marketing or product strategies.
- Promoted teamwork within the workplace by encouraging collaboration among staff on projects and tasks.
- Maintained an organized sales floor to support customer interactions and streamline product accessibility.
- Conducted meetings at the start of each shift rotation to discuss the days goals, product launches and sales expectations to assure my teams preparedness and customer service and to better delegate shift roles.
Assistant Manager
Pac Sun
12.2023 - 08.2024
- Provided exceptional customer service by addressing inquires, resolving possible issues promptly and efficiently and ensuring customer satisfaction.
- Executed floor layouts, product and promotional displays to maintain merchandising standards, driving sales and ensuring customer engagement.
- Processed shipments and maintained an organized and efficient stockroom implementing organization strategies for merchandise storage and accessibility.
- Trained new hires and provided ongoing leadership fostering a positive work environment to enhance team performance and service quality.
- Assigned daily staff deployment, delegating work to maximize operational efficiency and customer service.
- Analyzed sales trends and inventory levels, delivering insights on performance against sales goals.
Assistant Manager
Lions Den
09.2020 - 07.2023
- Brought in the highest commission among my fellow managers and staff which contributed to our collective sales.
- Created and maintained customer relationships through sales and experience.
- Having knowledge of all products on the floor including health, hygiene, product capabilities, limitations and competitor products and pricing.
- Maintained safe, comfortable work environment for my staff, as well as assuring confidentiality and a comfortable environment for my customers.
- Trained staff on safety protocols, customer service standards, product handling, and personal sales techniques.
- In charge of employee schedules and delegated tasks and roles to optimize shift operations and enhance one-on-one customer interaction.
Education
Associate of Arts - Business Administration And Management
Columbus Community College
Columbus, OH06-2011
High School Diploma -
Grandview Heights High School
Columbus05-2009
Skills
- Customer service and satisfaction
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Goal setting
- Staff management
- Retail operations
- Hiring and training
- Sales reporting
- Multitasking and organization
- Scheduling and coordinating
- Inventory management
- Stockroom protocol and organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implemented a new stockroom protocol for better organization and efficiency.
Timeline
Assistant Manager
Pac Sun
12.2023 - 08.2024
Assistant Manager
Franchesca's
03.2023 - 12.2024
Assistant Manager
Lions Den
09.2020 - 07.2023
Associate of Arts - Business Administration And Management
Columbus Community College
High School Diploma -
Grandview Heights High School