Tess Bereczky
Lexington,KY
Summary
Retail professional prepared for impactful contribution through blend of retail experience and customer service expertise. Known for consistently meeting sales targets and enhancing customer experiences. Values team collaboration and flexibility, making reliable contributions through strong interpersonal skills and adaptability.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Amazon Flex
07.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Certified Pharmacy Technician
Kmart, Sears Holding
08.2006 - 08.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
High School Diploma -
Knox Central High School
Barbourville, KY06.1994
Skills
- Positive Attitude
- Valid Driver's License
- Teamwork and Collaboration
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
Timeline
Delivery Driver
Amazon Flex
07.2023 - 04.2024
Certified Pharmacy Technician
Kmart, Sears Holding
08.2006 - 08.2010
High School Diploma -
Knox Central High School
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