Tess Broadbent
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jersey Mike's Subs
03.2023 - Current
- Increased sales through effective merchandising strategies and targeted promotions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Counted and tracked inventory weekly and monthly to maximize sales and reduce food costs.
- Managed and documented bank statements and reported them weekly to managers during regional meetings.
- Organized biweekly schedules.
- Communicated team strengths and weaknesses to the regional manager.
- Oversaw the hiring process and trained new employees to the corporate standard.
Direct Care Staff
Chrysalis
09.2022 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Advocated for patient rights, ensuring that their voices were heard and respected within the care environment.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Completed regular check-ins and progress report for each client.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Registered Behavioral Technician
Autism Solutions
04.2022 - 09.2022
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and well-being.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
Head Coach
Momentum Climbing Gym
02.2021 - 09.2021
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Created lesson plans specific to group and individual needs and tracked and improved goals pertaining to each child.
- Facilitated team building activities and workshops to build team morale and increase productivity.
- Ensured all safety protocols were being followed at all times and taught accordingly
Education
High School Diploma -
Diamond Ranch Academy
Hurricane, UT03.2022
Skills
- Sales Growth
- Business Administration
- Workload Management
- Money Handling
- Employee Performance Evaluations
Certification
Registered Behavioral Analyst
First Aid Certified
CPR certified
ServSafe Manager Certification
Food Handlers Permit
Timeline
Assistant Manager
Jersey Mike's Subs
03.2023 - Current
Direct Care Staff
Chrysalis
09.2022 - 02.2023
Registered Behavioral Technician
Autism Solutions
04.2022 - 09.2022
Head Coach
Momentum Climbing Gym
02.2021 - 09.2021
High School Diploma -
Diamond Ranch Academy