Tess Cassel
Great Barrington,Massachusetts
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Barista
Rubie's Coffee And Sandwhiches
10.2022 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Hostess
The Tinker's Son
04.2020 - 08.2022
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Backed up servers by checking on tables and retrieving items for guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
Camp Counselor
Holly Hill Farm
06.2016 - 08.2020
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Liaised with community organizations to promote recreational activities.
- Prepared reports for management regarding status and progress of recreational activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
Education
Associates of Liberal Arts -
Bard College At Simon's Rock: The Early College
Great Barrington, MA05.2024
Skills
- Equipment Checks and Assessments
- Performance Improvement
- Standardized Recipes
- Menu Memorization
- Leading Employees
- Table Setting Knowledge
- Register Balancing
- Equipment and Store Cleaning
- New Hire Training
- Serve Customer Needs
- Guest Satisfaction
- Available Weekends
- Station Preparation
Timeline
Barista
Rubie's Coffee And Sandwhiches
10.2022 - Current
Hostess
The Tinker's Son
04.2020 - 08.2022
Camp Counselor
Holly Hill Farm
06.2016 - 08.2020
Associates of Liberal Arts -
Bard College At Simon's Rock: The Early College
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