Tess DeMarco
Des Moines,IA
Summary
Proven Team Leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Adept at working cross-departmentally with co-management and leadership. Excels in conflict resolution and team supervision. Skilled in mental health awareness and problem-solving, demonstrating a strong work ethic and exceptional time management abilities.
Overview
8
8
years of professional experience
Work History
Internship
Center for Social & Behavioral Research
01.2023 - 12.2023
- Collect health data through phone interviews for the Behavioral Risk Factor Surveillance System relating to mental and physical health.
- Record data collected and outcomes of calls.
- Respect confidentiality and maintain professional relationships with interviewees.
- Consistently topped the monthly list for most survey completed.
Dining Service Supervisor
Piazza Dining Center, UNI
04.2022 - 12.2023
- Delegate daily tasks to employees, balancing workloads among team members.
- Complete service record and temp work.
- Support employees and team members in a positive way, ensuring an enjoyable and successful work experience.
- Follow OSHA, safety, health and sanitation guidelines.
Team Leader
Dairy Queen
06.2016 - Current
- Promoted to leadership position in recognition of strong work ethic and exceptional customer service.
- Delegate daily tasks to team members to optimize group productivity.
- Maintain high standards of customer service during high-volume work shifts and fast-paced operations.
- Set a personal example to help each member understand expected behaviors and standards.
- Review staff work and provide comprehensive and constructive feedback.
Dining Service Assistant
Piazza Dining Center - UNI
09.2020 - 03.2022
- Resolve customer concerns and relayed relevant information to supervisor.
- Adhere to food safety, health code, and sanitation and rotation procedures established by company and regulatory agencies.
- Cross-train in other kitchen positions to support team and meet customer needs.
- Follow recipes and customer requests to prepare high-quality meals.
- Update displays, cases and other customer-facing areas to increase sales of special items.
Education
Bachelor of Arts - Psychology
University of Northern Iowa
Cedar Falls, IA08.2024
DS 169 Child Abuse Mandatory Reporter Training -
Iowa Department of Health And Human Services
Des Moines, IA06.2023
Skills
- Conflict Resolution
- Active Listening
- Mental Health Awareness
- Problem Solving Skills
- Strong Work Ethic
- Time Management
- Teamwork and Collaboration
- Team Supervision
- Mental Health Assessment
Timeline
Internship
Center for Social & Behavioral Research
01.2023 - 12.2023
Dining Service Supervisor
Piazza Dining Center, UNI
04.2022 - 12.2023
Dining Service Assistant
Piazza Dining Center - UNI
09.2020 - 03.2022
Team Leader
Dairy Queen
06.2016 - Current
Bachelor of Arts - Psychology
University of Northern Iowa
DS 169 Child Abuse Mandatory Reporter Training -
Iowa Department of Health And Human Services
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