Tess Estandarte
Los Angeles,CA
Summary
Motivated marketing and operations professional seeking to transition into retail. With over a decade of experience in sales and client services, I aim to leverage my strong communication skills and work ethic in point-of-sale operations. Eager to apply my strategic decision-making and problem-solving abilities to enhance customer experiences and drive sales in a retail environment. Excited to pivot from marketing to retail and contribute to a dynamic team.
Overview
27
27
years of professional experience
Work History
UberEats/Doordash/Roadie Shopping & Delivery
Uber/Doordash
Los Angeles, CA
02.2022 - Current
- Provided excellent customer service by promptly responding to inquiries about services offered, or changes in the schedule of pick-up and delivery times.
- Communicated with customers regarding their orders, including estimated arrival times, and potential delays due to traffic or weather conditions.
- Managed time effectively to ensure the timely completion of daily routes within the specified deadline.
- Delivered packages and food orders directly to clients' homes or businesses in a safe manner.
- Navigated routes with relevant map programs and GPS systems.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Promoted positive customer service by delivering on-time shipments/orders and fully resolving issues.
- Followed designated routes for efficient delivery of goods.
Director of Product Marketing (Retired)
Rainfactory
San Francisco (Remote), CA
04.2018 - 10.2024
- Developed and implemented comprehensive product launch plans for new products.
- Developed and executed integrated marketing strategies to increase brand awareness.
- Collaborated with cross-functional teams including sales, engineering, design, and operations to ensure successful product launches.
- Advised senior management on strategic direction of product line.
- Coordinated efforts between internal teams and external partners regarding joint projects involving our products.
- Listened to clients and proposed additional products and services to meet sales objectives.
- Collaborated with other departments to coordinate strategic marketing activities.
Writer/Editorial Assistant
Elephant Journal
Boulder, CO
04.2016 - 03.2018
- Wrote fiction prose, short stories, personal essays, or descriptive analyses about Health, Wellness, and Mindfulness.
- Organized written work according to established style guidelines.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Maintained a consistent voice and tone across all written materials.
- Wrote fiction prose, short stories, personal essays, or descriptive analyses about Health, Wellness, and Mindfulness.
- Prepared and formatted work for publication and submitted to printers or publishers.
- Proofread and edited content written by other members of the team.
- Generated ideas for new stories or topics to write about.
Marketing Executive
Praetorian Development
Los Angeles, CA
02.2000 - 12.2015
- Developed marketing strategies and campaigns to increase brand awareness.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Conducted market research to identify consumer trends and preferences.
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Maintained an up-to-date database of customers' contact information.
- Prepared monthly budget forecasts for all marketing activities.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
- Facilitated cross-functional team meetings to align marketing objectives with overall business goals.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Prepared marketing campaign budgets with finance personnel.
Retail Sales Associate
Sunglass Hut
Culver City, CA
07.1997 - 09.1999
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Greeted customers upon entering the store and provided assistance.
Education
Bachelor of Arts - Economics
Ateneo De Manila University
Manila, Philippines04-1984
Skills
- Customer Service
- Shopify
- Delivery Scheduling
- Payment Collection
- Materials Transport
- Route Management
- Delivery recordkeeping
- Customer Service
- Social Media Management
- Digital Marketing
- Project Planning
- Copywriting
- Google Workspace
- Adobe
References
References available upon request.
Timeline
UberEats/Doordash/Roadie Shopping & Delivery
Uber/Doordash
02.2022 - Current
Director of Product Marketing (Retired)
Rainfactory
04.2018 - 10.2024
Writer/Editorial Assistant
Elephant Journal
04.2016 - 03.2018
Marketing Executive
Praetorian Development
02.2000 - 12.2015
Retail Sales Associate
Sunglass Hut
07.1997 - 09.1999
Bachelor of Arts - Economics
Ateneo De Manila University
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