Tess Felando
Las Vegas,NV
Summary
High-energy Cocktail Server with 2+ years of experience in luxury resort and high-volume environments, including Forbes-level service at Amangani Luxury Hotel. Skilled in VIP guest service, premium cocktail and wine knowledge, and upselling high-end spirits and bottle service. Proven ability to manage 30–60+ guests at a time while maintaining exceptional service standards and 98% guest satisfaction. Experienced in POS systems, cash handling, and fast-paced pool and dining environments. Comfortable representing brand standards in guest-facing and event environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Accountant
Felando Financial Strategies LLC
01.2024 - Current
- Managed financial reporting and reconciliations
- Maintained accuracy in high-volume transactions
Wedding Coordinator & Sales Specialist
Double Eagle Resort & Spa
June Lake, CA
05.2023 - 08.2023
- Coordinated high-end events and weddings for 50–150+ guests
- Delivered seamless guest experiences in fast-paced environments
- Collaborated with vendors and F&B teams for event execution
- Strengthened guest-facing communication and presentation skills
Cocktail & Fine Dining Server
Million Dollar Cowboy Steakhouse
Jackson Hole, WY
05.2022 - 08.2022
- Served 60+ guests per shift in a high-volume upscale dining environment
- Specialized in premium wine and spirits sales including Clase Azul and Blanton’s
- Increased sales by 25% through upselling and suggestive selling techniques
- Delivered high-energy service while managing multiple tables
- Processed POS transactions and handled cash accurately
Luxury Cocktail Server & Upsell Lead
Amangani Luxury Hotel & Resort
Jackson Hole, WY
05.2021 - 09.2021
- Delivered high-volume cocktail and beverage service for 30–40+ guests at pool capacity in a luxury resort environment
- Provided VIP-level guest service with personalized guest engagement
- Increased revenue by 20–25% through upselling premium spirits, wine, and signature cocktails
- Created and sold specialty cocktails using high-end brands (Don Julio 1942)
- Managed POS transactions, cash and credit payments with accuracy
- Carried and balanced 15+ lb trays while maintaining speed and professionalism
- Maintained clean and organized service areas supporting pool operations
Hospitality Manager
Moana Lani Bed & Breakfast
Lahaina, HI
08.2016 - 08.2018
- Managed guest check-ins, reservations, and daily operations
- Delivered personalized luxury guest experiences
- Resolved guest concerns with professionalism and service recovery
Education
Bachelor’s Degree - Accounting
University of Mississippi
Skills
- VIP Guest Service & Client Experience
- High-Volume Cocktail Service
- Upselling & Revenue Generation
- Premium Spirits, Wine & Champagne Knowledge
- POS Systems (MICROS, Toast)
- Cash Handling
- Bottle Service
- Table Service
- Poolside & Resort Service
- Team Collaboration in Fast-Paced Environments
- Guest Engagement & Presentation Skills
- Banquet & Event Service
Certification
- Alcohol Awareness Card (or able to obtain immediately)
- Food Handler Safety Certification
Timeline
Staff Accountant
Felando Financial Strategies LLC
01.2024 - Current
Wedding Coordinator & Sales Specialist
Double Eagle Resort & Spa
05.2023 - 08.2023
Cocktail & Fine Dining Server
Million Dollar Cowboy Steakhouse
05.2022 - 08.2022
Luxury Cocktail Server & Upsell Lead
Amangani Luxury Hotel & Resort
05.2021 - 09.2021
Hospitality Manager
Moana Lani Bed & Breakfast
08.2016 - 08.2018
Bachelor’s Degree - Accounting
University of Mississippi