Professional Summary
Overview
Work History
Education
Skills
Timeline

Tess Goodbody

Coco Maya
San Diego,CA
2027
years of professional experience

Detail-oriented Restaurant Operations Support Specialist with a demonstrated ability to enhance customer satisfaction through effective communication and strong service skills. Leveraged conflict resolution expertise to maintain high standards in retail environments, contributing to improved store operations. Committed to delivering value through a friendly demeanor and a solid work ethic.

Work History

Math Trajectory Camp Counselor

PPS
  • Planned age-appropriate games, crafts, and recreational activities supporting engagement.
  • Supervised campers during daily activities, maintaining safe, organized group environment.
  • Monitored camper behavior, redirecting conflicts and promoting positive participation.
  • Enforced camp rules and safety procedures to prevent incidents and injuries.

Juice Barista

Blends Juice Bar
  • Delivered excellent customer service and created al
    positive experience for customers.
  • Welcomed customers at the entrance to create a friendly atmosphere, answered questions, and assisted with menu selections to enhance customer satisfaction.
  • Accurately entered customer orders into the point-of-sale system. and payments accurately.
  • Processed customer orders and payments accurately.
  • Handled customer requests and resolved issues in a professional manner.
  • Worked closely with team members to improve communication and efficiency. to streamline
    communication and workflow, supporting smooth daily operations.
  • Addressed customer requests and resolved issues promptly, ensuring a pleasant atmosphere.

Hostess

1 Month
Coco Maya | 09.2026 - Current

• Provide excellent customer service in a fast-paced,

upscale restaurant.

  • Managed reservations and organized seating arrangements to optimize guest satisfaction and flow.
  • Communicate wait times and provide updates to guests.
  • Maintain an organized host stand and professional dining environment.
  • Addressed guest concerns professionally, improving overall dining experience. |
  • Coordinated with servers and management to enhance restaurant operations.
  • Coordinated various tasks effectively in a busy environment. in a fast-paced environment. while maintaining strong communication and organization skills.

Sales Associate

2 Years 5 Months
Brandy Melville | 03.2024 - 08.2026

• Delivered exceptional customer service to enhance

Enhanced shopping experience by providing attentive customer service

  • Oversaw fitting room operations, ensuring customer satisfaction and comfort
  • Maintained clean, well-stocked, and visually appealing sales floor to engage customers
  • Organized and restocked merchandise on sales floor to ensure product availability
  • Received and processed customer payments accurately at the point of sale
  • Maintained visual merchandising standards while displaying new products on the sales floor
  • Monitored entrance/exits and sales floor for potential theft, safeguarding merchandise
  • Checked and retrieved merchandise from storage areas to fulfill customer requests

Ice Cream Server

6 Months
Nicos Ice Cream | 09.2023 - 03.2024

• Supported store opening and closing tasks,

Served ice cream orders efficiently.

  • Delivered friendly, reliable service, contributing to positive customer experiences.
  • Served ice cream orders to customers at the counter.
  • Processed customer payments accurately at point of sale.
  • Restocked ice cream, fruit, toppings, and other supplies.
  • Restocked ice cream, fruit, and toppings to ensure product availability for customers.
  • Kept service and seating areas clean and organized through effective cleaning, sanitizing, and waste management.
  • Maintained cleanliness and organization of service and seating areas through effective cleaning, sanitizing, and waste management.

Education

High School Diploma

San Diego State University | San Diego, CA | 05-2029

Skills

Activity planning
Cash handling
Visual merchandising
Team collaboration
Time management
Organizational skills
Detail-oriented
Point-of-sale operation
Communication
Critical thinking
Calm under pressure
Food safety
Safety enforcement
Team management
Organization
Organization
Calm under pressure

Timeline

Hostess

Coco Maya
09.2026 - CurrentRead More

Sales Associate

Brandy Melville
03.2024 - 08.2026Read More

Ice Cream Server

Nicos Ice Cream
09.2023 - 03.2024Read More

Math Trajectory Camp Counselor

PPS
Read More

Juice Barista

Blends Juice Bar
Read More

San Diego State University

High School Diploma
Read More
Tess Goodbody