Tess Grimes
Wetumpka,AL
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Organized Patient Access Manager demonstrating superior organizational and task prioritization talents. An effective employee with exceptional knowledge of budgeting, recordkeeping, and business processes. Ready to join a new organization and assist with inpatient registration duties.
Overview
21
21
years of professional experience
Work History
Patient Registration
Montgomery Radiology Associates
08.2021 - Current
- Check-in, register patients, process billing, and provide customer support at healthcare clinics, hospitals
- Explain forms to patients, handle payments for medical services, and verify insurance. Managed 30 incoming calls,emails,and faxes per day from customers
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Unit Clerk
Baptist Prattville Hospital
01.2020 - 08.2021
- Answer 50 incoming phone calls; schedule patients' follow-up appointments; approximately 30 appointments per patient discharged.
- Handles sensitive client and patient interaction.
- Prepared admissions charts and scanned records.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Answered multi-line telephone system, provided information, and directed calls.
Healthcare Scheduling Coordinator
Baptist South Hospital
12.2017 - 01.2020
- Scheduling 30-45 patients daily and answering 50 incoming daily calls.
- Informs customers of billing problem/issue findings and resolution as appropriate; makes 30 outbound calls to clients, patients, carriers, and any internal or external source to obtain missing or additional information.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage.
General Clerk
Thomas Hospital
10.2002 - 05.2016
- Managed approximately 90-100 patient checking
- Managed calendars and scheduled appointments to maintain flow of operations.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Interacted with customers via phone, email, or person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Master's in Public Health - Public Health
South University
Savannah, GA 02.2024 - Current
Bachelor of Science - Healthcare Management
South University
Montgomery AL 06.2023
High School Diploma -
Penn Foster High School
Scranton, PA06.2017
Skills
- Office equipment proficiency
- Appointment Scheduling
- Call Documentation
- Customer Service
- Customer Relations
- Multi-line phone talent
- Data Entry
- Customer and client relations
- Microsoft Office
- Patient Scheduling
- Eligibility Determination
- Payment Collection
- Medical coding knowledge
Accomplishments Awards
- Received several letters of recognition for excellent customer service and exceeding expectations.
- Received an overall score exceeding expectations on all annual evaluations for over twenty years of hospital service.
- Awarded Employee of the Month for exemplary hospital service (Sept 2005).
- Received Certification of Appreciation for ten years of honorable service at Thomas Hospital (Oct 2012).
Professional Certifications Courses
- CPR Certification
- Certified Nursing Assistant
Summary Of Qualifications - Education
- South University Bachelor of Science-Healthcare Management graduation -May-2023- Magna Cum Laude
- Certification of Nursing Assistant, Certification -Bishop State
- High School Diploma, Diploma- Penn Foster
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work weekPaid time off401k matchWork from home optionAccomplishments
- Achieved patient registrations over 745 effectively.
Timeline
Master's in Public Health - Public Health
South University
02.2024 - Current
Patient Registration
Montgomery Radiology Associates
08.2021 - Current
Unit Clerk
Baptist Prattville Hospital
01.2020 - 08.2021
Healthcare Scheduling Coordinator
Baptist South Hospital
12.2017 - 01.2020
General Clerk
Thomas Hospital
10.2002 - 05.2016
Bachelor of Science - Healthcare Management
South University
High School Diploma -
Penn Foster High School
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