Tess Hernandez
Pensacola,FL
Summary
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering 2 years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders and cross-selling products.
Overview
3
3
years of professional experience
Work History
Corporate Scheduler
Baptist Medical Center
03.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Server
Waffle House
07.2021 - 12.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Member Service Representative
Navy Federal Credit Union
05.2023 - 07.2023
- Answered member questions about products.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Sales Representative
Prevail marketing
02.2023 - 05.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Server
The Perdido Key Oyster Bar
01.2023 - 02.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Crew Member
McDonald's
04.2021 - 06.2022
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
Education
Medical Billing And Coding - Medical Assisting
University of Phoenix
Tempe, AZHigh School Diploma -
George Stone Area Vocational-Technical Center
Pensacola, FL10.2022
Skills
- Sales Strategy
- Issue Resolution
- Conflict Mediation
- Computer Skills
- Data Entry
Timeline
Corporate Scheduler
Baptist Medical Center
03.2024 - Current
Member Service Representative
Navy Federal Credit Union
05.2023 - 07.2023
Sales Representative
Prevail marketing
02.2023 - 05.2023
Server
The Perdido Key Oyster Bar
01.2023 - 02.2023
Server
Waffle House
07.2021 - 12.2023
Crew Member
McDonald's
04.2021 - 06.2022
Medical Billing And Coding - Medical Assisting
University of Phoenix
High School Diploma -
George Stone Area Vocational-Technical Center
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