Tess Jones
Vacaville,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Construction industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
Work History
Sr. Customer Care Representative
New Home Co.
Roseville
09.2020 - Current
- Trained new customer care representatives on company policies and procedures.
- Resolved difficult customer issues in a timely manner while maintaining positive relationships with customers.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
- Created and maintained accurate records of all warranties, including expiration dates and customer information.
- Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
Installation Coordinator
Right Now Air & Solar
Vacaville
02.2020 - 08.2020
- Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
- Conducted pre-installation meetings to review plans and schedules with customers and internal teams.
- Provided technical support to customers during the installation process as needed.
- Monitored progress of installations to ensure they stayed on schedule and within budget.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Provided assistance in troubleshooting any problems encountered during the install process.
Executive Administrative Assistant
Anderson Remodeling
Tomball, TX
02.2018 - 10.2019
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Coordinated communications between departments to ensure timely completion of projects.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Education
Associate of Applied Science - Medical Coding And Billing
Career Step
Lehi, UT11-2012
Skills
- Customer Segmentation
- Team motivation
- Coaching and Mentoring
- Meeting facilitation
- Strong leadership
- Appointment Scheduling
- Customer Service
- Senior leadership support
- Customer Relations
- Contract negotiation expertise
- Quality Control
- Business development understanding
- Time Management
Affiliations
- Traveling the world
- Hiking National Parks Across the US
Accomplishments
- National Ranked #22 out of 158 division in New Home Builder Industry
References
References available upon request.
Timeline
Sr. Customer Care Representative
New Home Co.
09.2020 - Current
Installation Coordinator
Right Now Air & Solar
02.2020 - 08.2020
Executive Administrative Assistant
Anderson Remodeling
02.2018 - 10.2019
Associate of Applied Science - Medical Coding And Billing
Career Step
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