Tess Letendre
Sharon,MA
Summary
Well-educated and experienced in a work environment. Eager to put forth foundational communication and interpersonal skill into practice. Trainable and committed to growing in the workplace and creating an organized, manageable atmosphere.
Overview
5
5
years of professional experience
Work History
Hostess
Mick Morgans
04.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took initial drink orders and relayed information to wait or bar staff.
Babysitter
Various Employers
09.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
Hostess
Aroma Tavern And Grill
06.2021 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Completed daily side work and opening and closing duties without fail.
Hostess
Town Spa Pizza
09.2021 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - Psychology
Endicott College
Beverly, MA05.2027
High School Diploma -
Sharon High School
Sharon, MA06.2023
Skills
- Communication with fellow employees
- Time management
- Organization
- Leadership
Timeline
Hostess
Mick Morgans
04.2023 - Current
Hostess
Town Spa Pizza
09.2021 - 01.2023
Hostess
Aroma Tavern And Grill
06.2021 - 08.2023
Babysitter
Various Employers
09.2018 - Current
Bachelor of Arts - Psychology
Endicott College
High School Diploma -
Sharon High School
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