Tess Long
Palm Desert,CA
Summary
Dynamic Assistant Project Manager at Stemmer Development with a proven track record in project planning and client relations. Skilled in customer service and team collaboration, I successfully contributed to timely project completions while enhancing stakeholder communication. My detail-oriented approach and problem-solving abilities made a positive work environment to ensure client satisfaction. Experienced with project planning, timeline management, and budget oversight.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
Work History
Assistant Project Manager
Stemmer Development
10.2021 - Current
- Assisted in project planning and scheduling to ensure timely completion of tasks.
- Coordinated communication between team members and stakeholders for project updates.
- Supported documentation of project progress and maintained accurate records.
- Contributed to risk assessment by identifying potential challenges during project execution.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
Server
Pacifica Seafood Resturant
08.2015 - 05.2017
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area, maintaining cleanliness and organization during high-volume shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge, service protocols, and customer interaction techniques.
- Resolved guest concerns promptly, enhancing overall dining experience and loyalty.
- Implemented upselling techniques to increase average check totals through product recommendations.
- Participated in team meetings to share feedback and improve operational efficiency within the restaurant environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Manager
GameStop
09.2012 - 11.2015
- Led team in implementing efficient operational processes to enhance customer satisfaction.
- Developed training programs to improve staff performance and ensure service excellence.
- Streamlined inventory management systems, reducing discrepancies and improving order accuracy.
- Collaborated with cross-functional teams to drive strategic initiatives and achieve organizational goals.
- Mentored junior staff, fostering professional growth and skill development within the team.
- Analyzed performance metrics to identify areas for improvement and optimize workflow efficiency.
- Conducted regular audits of procedures, ensuring compliance with company policies and industry standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Key Holder
Hot Topic
06.2008 - 05.2012
- Led daily operations, ensuring efficient store management and optimal customer service.
- Trained and mentored staff on sales techniques and product knowledge.
- Managed inventory control processes, reducing stock discrepancies through systematic audits.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Oversaw cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Collaborated with management to identify areas for process improvement, enhancing overall store performance.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
High School Diploma -
Desert Christian Academy
Bermuda DunesSkills
- Project monitoring
- Project planning
- Project scheduling
- Purchasing and procurement
- Quality control
- Client relations
- Project planning oversight
- Meeting coordination
- Project reporting
- Schedule management
- Budget development
- Schedule coordination
- Cost control
- Root-cause analysis
- Organizational skills
- Problem-solving
- Regulatory compliance
- Team collaboration
- Documentation and reporting
- Work Planning and Prioritization
- Detail-oriented
- Phone and email etiquette
- Relationship building
- Task prioritization
- Active listening
- Technical understanding
- Conflict resolution
- Team leadership
- Creative thinking
- Status updates
- Quality assurance
- Performance monitoring
- Customer relationship management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Project Manager
Stemmer Development
10.2021 - Current
Server
Pacifica Seafood Resturant
08.2015 - 05.2017
Assistant Manager
GameStop
09.2012 - 11.2015
Key Holder
Hot Topic
06.2008 - 05.2012
High School Diploma -
Desert Christian Academy
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