Tess Lovejoy
Tacoma,WA
Summary
Experienced dental assistant with 15 years of clinical and front desk expertise, including scheduling, multi-line phones, treatment coordination, and administrative support. Ready to transition into a business administration role, bringing strong customer service, organization, and office managaement skills.
Overview
8
8
years of professional experience
Work History
Dental Assistant/New Patient Coordinator
Cedarbrook Dental
05.2023 - Current
- Assisted with patient scheduling and follow-up communications to enhance office efficiency.
- Prepared treatment rooms and sterilized instruments according to infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed inventory of dental supplies, ensuring adequate stock for daily operations.
- Documented patient records accurately in electronic health record systems for compliance and continuity of care.
- Collaborated with dentists to prepare patients for procedures, increasing workflow efficiency during appointments.
- Trained new staff on office procedures and safety protocols, fostering a knowledgeable team environment.
- Streamlined appointment scheduling process, reducing patient wait times and improving overall satisfaction ratings.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient x-rays and images for dentist review.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Participated in community outreach programs, educating public on importance of dental health.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Lead Treatment Coordinator
Sheets Dental
06.2021 - 05.2023
- Coordinated patient treatment plans, ensuring seamless communication between dental teams and patients.
- Facilitated insurance verification processes to enhance patient access to care.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Educated patients on treatment options, fostering informed decision-making and enhancing patient satisfaction.
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical staff.
- Trained new staff members on office procedures and customer service protocols to ensure consistency in care delivery.
- Developed follow-up systems for treatment compliance, increasing overall patient retention rates.
- Resolved patient inquiries effectively, contributing to a positive office environment and improved client relations.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
Traveling Dental Assistant
Pacific Dental Services
04.2018 - 06.2021
- Assisted in patient care, ensuring comfort and providing clear instructions during procedures.
- Managed sterilization of instruments and maintained compliance with safety protocols.
- Prepared examination rooms and organized dental materials for efficient workflow.
- Educated patients on oral hygiene practices, enhancing overall patient engagement.
- Collaborated with dentists to develop treatment plans, improving patient outcomes.
- Trained new staff on office procedures and best practices for patient interaction.
- Implemented digital charting systems, streamlining documentation processes within the clinic.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Education
Diploma - Dental Assisting
Concorde Career College
Portland10-2011
Associate of Business Administration - Business Administration
Everest College
Vancouver, WA06-2007
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Professionalism and etiquette
- Patient scheduling
- Infection control proficiency
- Oral hygiene education
- Electronic charting
- First aid training
- Restorative procedures
- Oral surgery assistance
- Inventory management
- Office administration duties
- Dental records
Employee of the month October 2023
Staff nominates a team player who demonstrates good leadership skills.
Timeline
Dental Assistant/New Patient Coordinator
Cedarbrook Dental
05.2023 - Current
Lead Treatment Coordinator
Sheets Dental
06.2021 - 05.2023
Traveling Dental Assistant
Pacific Dental Services
04.2018 - 06.2021
Diploma - Dental Assisting
Concorde Career College
Associate of Business Administration - Business Administration
Everest College