Tess Mazzoli
Summary
Knowledgeable and dedicated customer service professional with 16+ years of experience in various fields. Solid team player with a positive attitude and proven skills in establishing lasting relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Crematory Operator
Brasota Services
12.2024 - 05.2025
- Delivered respectful and compassionate care to deceased individuals.
- Inspected cremation equipment regularly, immediately reporting safety concerns to management.
- Completed documentation related to cremations within anticipated timeframes.
- Adjusted controls on crematory equipment, performing minor maintenance as needed.
- Processed and packaged cremated remains with care.
Mortuary Transport Driver
Brasota Mortuary Transfer
08.2022 - 12.2024
- Safely and professionally transported human remains from various locations to funeral homes and medical examiner offices.
- Assisted CSI and police with necessary identification procedures.
- Handled personal effects, medical reports and biological samples with proper dignity in accordance with transport standard operating procedures, health and safety procedures and universal precaution.
Team Lead Cleaner
True Clean
08.2022 - 09.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeping Supervisor
Compass At Margaritaville
06.2020 - 08.2022
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeper
Waterline Resort
08.2018 - 04.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Shift Lead
Dunkin' Donuts
03.2016 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated staff performance and provided coaching to address inefficiencies.
Pool Technician
Unique Services
04.2015 - 06.2017
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Educated customers in proper pool operation and maintenance.
- Maintained clean, safe and appropriately stocked company vehicle.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
Barista
Dunkin Donuts & Baskin Robbins
03.2014 - 04.2015
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
Healthcare Customer Service Representative
Teleperformance
05.2012 - 03.2014
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained up-to-date knowledge of product and service changes.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
Pool Technician
Everclear Pools
06.2009 - 05.2012
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Conducted pool safety inspections and reported unresolved issues immediately.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
Education
High School Diploma -
Barnabas Christian Academy
Port St Lucie05-2009
Skills
- Grief support
- Health and safety
- Stress management
- Quality control
- Problem-solving
- Training & Development
- Time management
- Self-Directed
- Outstanding customer service
- Verbal communication
- Flexible and adaptable
Timeline
Crematory Operator
Brasota Services
12.2024 - 05.2025
Mortuary Transport Driver
Brasota Mortuary Transfer
08.2022 - 12.2024
Team Lead Cleaner
True Clean
08.2022 - 09.2022
Housekeeping Supervisor
Compass At Margaritaville
06.2020 - 08.2022
Housekeeper
Waterline Resort
08.2018 - 04.2020
Shift Lead
Dunkin' Donuts
03.2016 - 07.2018
Pool Technician
Unique Services
04.2015 - 06.2017
Barista
Dunkin Donuts & Baskin Robbins
03.2014 - 04.2015
Healthcare Customer Service Representative
Teleperformance
05.2012 - 03.2014
Pool Technician
Everclear Pools
06.2009 - 05.2012
High School Diploma -
Barnabas Christian Academy
Similar Profiles
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
Barbara HeidkeBarbara Heidke
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)
Shalundra MullinsShalundra Mullins
Crematory Operator, Pet Crematory Operator at Allen Dave Funeral HomeCrematory Operator, Pet Crematory Operator at Allen Dave Funeral Home
Buddy PilmoreBuddy Pilmore
Crematory Operator at Lohmeyer Funeral Home.Crematory Operator at Lohmeyer Funeral Home.