Tess Mintel
Perkasie
Summary
Warm, friendly, dependable, and detail-oriented Front Desk Receptionist with 3 years of experience in the hospitality industry. Proven ability to create a welcoming first impression, manage high call volumes, coordinate reservations, and juggle multiple priorities with professionalism. Recognized for staying calm under pressure and maintaining a consistent “can-do” attitude. Eager to bring strong interpersonal skills and a customer-first mindset to a dynamic hotel team.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist / Reservation Coordinator
Plumsteadville Inn
Plumsteadville
07.2022 - Current
- Greeted and assisted guests with check-in/check-out, ensuring a seamless and pleasant experience.
- Handled multi-line phone systems and responded promptly to reservation inquiries and guest concerns.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests and ensure timely room readiness.
- Processed end-of-day reports, assisted with night audit procedures, and maintained front desk documentation.
- Thrived in a fast-paced environment, balancing hospitality with operational efficiency.
- Welcomed guests with professionalism, managed reservations, and accurately estimated wait times.
- Maintained an organized front area and ensured smooth guest flow during high-traffic hours.
- Assisted in managing table assignments and worked closely with kitchen and service staff to optimize dining room efficiency.
- Developed effective multitasking and communication skills under pressure.
- Greeted and seated guests with professionalism, ensuring a personalized and positive first impression.
- Managed guest waitlists and reservations via OpenTable and Cloudbeds.
- Maintained a clean and welcoming front-of-house environment.
- Collaborated with servers, bussers, runners, and kitchen staff to ensure a smooth service flow and foster teamwork.
- Handled customer inquiries and resolved minor complaints with poise, always focusing on guest satisfaction.
- Trained new host staff on procedures, guest interactions, and restaurant policies.
- Balanced seating to optimize server sections and minimize guest wait times during peak hours.
Education
Associate of Arts - Design Thinking
Pennsylvania College of Art And Design
Lancaster, PAAssociate of Arts - Animation And Special Effects
Massachusetts College of Art And Design
Boston, MASkills
- Guest Services & Customer Experience
- Room Reservation Systems (Quick and thorough learner)
- Multi-Line Phone Handling
- Cash Handling & POS Systems
- Professional Communication & Problem-Solving
- Time Management & Task Prioritization
- Flexible Schedule & Shift Adaptability
- Team-Oriented with Strong Independent Work Ethic
Timeline
Front Desk Receptionist / Reservation Coordinator
Plumsteadville Inn
07.2022 - Current
Associate of Arts - Design Thinking
Pennsylvania College of Art And Design
Associate of Arts - Animation And Special Effects
Massachusetts College of Art And Design
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