Tess Mooneyhan
Gulf Breeze,FL
Summary
Dynamic professional with extensive experience in
Sales and Customer Service background in both the insurance and retail sales industry.
Overview
32
32
years of professional experience
Work History
Bengal Cat Breeder
Tri-Star Bengals
12.2014 - 06.2025
- Analyzed breeding data to identify trends and patterns, making informed decisions about future pairings and overall program direction.
- Assisted in delivering newborns safely, providing necessary postnatal care to ensure healthy development of both mother and offspring.
- Conducted thorough research on industry trends and innovations to make informed decisions about breeding practices.
- Enhanced the overall gene pool by selecting superior animals for breeding and eliminating those with undesirable traits.
Claims Examiner
Alpha Insurance Brokerage
02.2012 - 04.2015
- Researched claims and incident information to deliver solutions and resolve problems.
- Interviewed claimants and witnesses to gather factual information.
- Consulted police and hospital records when needed.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Examined photographs and statements.
- Finalized Type files for insurance claim payment release.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Assisted in the development of training materials for new Claims Examiners, fostering a supportive learning environment.
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Identified opportunities for subrogation recovery through careful analysis of third-party liability cases, facilitating successful recoveries from at-fault parties or their insurers.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
Risk Manager
TN Educational Lottery
02.2004 - 10.2007
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Enhanced risk identification processes for early detection and mitigation of potential threats.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Fostered a culture of continuous improvement in risk management, encouraging feedback from employees to identify areas for enhancement.
- Handled Type claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Reduced operational risks by implementing robust risk management strategies and procedures.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Supported executive decision-making by providing accurate and timely reports on enterprise-wide risk exposure levels.
- Reviewed contracts for potential liabilities or exposures, recommending adjustments as necessary to minimize overall legal and financial impact on the organization.
- Instituted regular safety inspections and hazards management strategies to keep operations compliant.
- Managed insurance programs efficiently, balancing coverage needs with budgetary constraints while maintaining adequate protection against losses.
- Conducted in-depth market analysis to identify emerging risks and opportunities, informing strategic planning and competitive positioning.
- Implemented continuous improvement process for risk management program, ensuring it remains aligned with changing business needs and external challenges.
- Guided senior management in decision-making processes with risk-based insights, leading to more informed strategic choices.
- Developed comprehensive risk management policies for minimizing operational vulnerabilities, leading to robust corporate risk posture.
- Reduced insurance costs through strategic risk transfer mechanisms and negotiations with insurance providers.
- Achieved significant reduction in operational disruptions by implementing proactive risk mitigation strategies.
- Mitigated significant financial losses by identifying and addressing critical gaps in risk management framework.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Worked within Software to compile and review information with pivot tables and charts.
- Completed statistical reviews to uncover trends, patterns and variations.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
Insurance Agent
Holt Insurance
03.1999 - 09.2005
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Cross-sold insurance products to existing clients to reach sales targets.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Implemented client feedback system to gather insights and improve service delivery continuously.
- Increased market share by identifying and targeting underserved demographics with tailored insurance products.
- Conducted comprehensive market research to stay ahead of industry trends, ensuring clients received most up-to-date policy advice.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Streamlined renewal process, making it easier for clients to update and maintain their policies.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
- Collaborated with underwriters to negotiate terms that met clients' needs while maintaining company profitability.
- Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
- Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
- Negotiated with service providers to offer exclusive deals for clients, adding value to their policies.
- Fostered team-oriented environment that encouraged collaboration and shared success among agents.
- Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Analyzed risk factors to recommend appropriate coverage levels.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to provide information about available products and policies.
- Identified and solicited sales prospects in agency databases.
- Designed presentations and marketing materials to promote insurance products.
- Finalized sales and collected necessary deposits.
- Conducted research and identified market trends to develop better strategies for sales.
- Negotiated contracts and terms of sale with potential customers.
Sales Manager
Color Tile
01.1995 - 12.1996
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Coordinated promotional activities to enhance customer engagement and boost sales.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Associate
Color Tile
01.1993 - 12.1996
- Utilized CRM software to manage client relationships.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Analyzed claim patterns to recommend policy adjustments, reducing risk and preventing future losses.
- Reduced wait times for policy approvals, boosting client satisfaction.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - Speech Education / Biblical Studies
Oklahoma Christian University
Edmond, OK05.1992
Timeline
Bengal Cat Breeder
Tri-Star Bengals
12.2014 - 06.2025
Claims Examiner
Alpha Insurance Brokerage
02.2012 - 04.2015
Risk Manager
TN Educational Lottery
02.2004 - 10.2007
Insurance Agent
Holt Insurance
03.1999 - 09.2005
Sales Manager
Color Tile
01.1995 - 12.1996
Sales Associate
Color Tile
01.1993 - 12.1996
Bachelor of Arts - Speech Education / Biblical Studies
Oklahoma Christian University