Tess Otts

+ Crafted and execute strategic vision for data-driven initiatives, employing advanced analytics to empower Corporate Social Responsibility professionals
+ Reduced Time to Value (TTV) by introducing interactive customer-facing dashboards that optimize program organization, adaptation, and effectiveness
+ Facilitated data access for internal stakeholders, enabling measurement of business and customer health, product utilization, user behavior, and program trends
+ Collaborated with cross-functional teams to design customized data models and calculations, aligning with unique data requirements
+ Evaluated and integrated third-party data sources, expanding data accessibility and providing comprehensive insights
+ Championed end-to-end ownership of the company's product/web analytics
implementation, driving robust data governance practices resulting in optimized user behavior insights for Product Management team
+ Active contributing member of the JTBD committee, leading the definition, comprehensive research, and documentation of critical customer Jobs To Be Done, driving a user-centric product strategy and enhancing customer satisfaction

+ Led the company's flagship enterprise product, overseeing employee giving, volunteering, reporting, and platform functionality domains
+ Aligned product roadmap with corporate strategy and customer demands, optimizing engineering efforts for maximal value
+ Orchestrated a successful 0 to 1 product launch, benefiting 450+ enterprise clients while maintaining company objectives

Orchestrated cross-functional engagement throughout application development lifecycle. Managed iOS, Android, iPad, and Apple TV application training and performance tracking.

Mentored and directed a team of 3 Product Managers, shaping product roadmaps and strategic partnerships. Managed agile team, resolving stakeholder concerns and driving operational efficiency.

Managed a team of 11 Client Operations Managers, optimizing client relationships and departmental efficiency. Played an active role in software product releases and feature enhancement.

Led relationships with premier festival and venue clients, ensuring client satisfaction throughout event lifecycles. Managed a team of 2 Account Coordinators, driving coordination and client service excellence.