Tess Powell
Charlotte,NC
Summary
Highly motivated with BS in communications degree, Eager to contribute and apply my developed education and communication abilities to enhance business, learn new skills and advance knowledge with hands-on experience. Advanced interpersonal abilities. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
5
5
years of professional experience
Work History
Operations Manager and Marketing Associate
Lee and Associates
Charlotte, NC
04.2024 - 01.2025
- Provided outstanding customer service, managing inquiries, resolving issues, and ensuring a positive experience for visitors and clients.
- Supported administrative functions such as filing, data entry, and document management, ensuring efficient office organization.
- Managed office operations, including front desk activities, greeting visitors, answering phone calls, and coordinating appointments and meetings.
- Organized office supplies, equipment, and décor, maintaining a professional and welcoming environment for both staff and visitors.
- Coordinated travel arrangements, managed scheduling, and handled event logistics to support executive and team needs.
- Onboarded new employees, assisting with training, equipment setup, and orientation for seamless integration into the team.
- Developed and maintained office systems and procedures to ensure smooth daily operations and effective use of resources.
- Managed internal communications, ensuring staff were informed about company updates, meetings, and events.
- Assisted with marketing efforts, including managing social media accounts, and preparing promotional materials for internal and external use.
Office Manager
Sands Investment Group
Charlotte, NC
04.2023 - 04.2024
- Managed daily office operations, including scheduling, filing, and document management, ensuring a smooth workflow.
- Coordinated office logistics, including supply inventory, equipment maintenance, and space optimization.
- Served as the main point of contact for employee assistance, addressing requests, and resolving issues promptly.
- Developed and enforced office policies and procedures for operational consistency and efficiency.
- Coordinated internal communications, keeping staff informed of company updates and events.
- Assisted with HR functions, including benefits administration, employee files, and vacation tracking.
Client Services Coordinator
Colliers International
Charlotte, NC
07.2022 - 03.2023
- Managed marketing, client services and administrative activities in support of brokers clients, property listings, and business development efforts.
- Developed print and digital marketing collateral.
- Maintained property listings.
- Compiled property tour books & surveys.
- Prepared letters of interest, lease and sale documents, due diligence materials, and property activity reports.
- Greeted customers by employing positive telephone etiquette.
- Managed and updated physical and digital client, office, and broker account information and documents to keep records accurate and current.
- Assisted operations manager by contributing to mailing responsibilities, putting sale and lease deals into platform, managing office expenses/ invoices, and ordering and replenishing all office/ kitchen supplies.
After School Care Volunteer
The Little Willie Center
Greenville, NC
02.2020 - 04.2020
- Provided students with personalized educational, behavioral and emotional support.
- Applied proactive behavior management techniques for classroom discipline.
- Organized and distributed learning materials like homework, textbooks and classroom supplies.
- Distributed daily progress assessment reports.
Tanning Consultant
Sunshine Factory Inc.
Greenville , NC
09.2019 - 12.2019
- Educated clients on usage and facilities.
- Scheduled client appointments by phone.
- Maintained knowledge of current sales, promotions and policies.
- Updated computer databases with client and inventory data.
- Stayed up-to-date on latest trends and recommended updates to facilities.
- Maintained detailed records of client feedback to ensure personalized care.
- Worked closely with team members to maintain the facility and policies within in the culture of the company.
Education
Bachelor of Science - Business Communications
East Carolina University
Greenville, NC05.2022
Skills
- Adobe InDesign
- Microsoft Word, Excel
- Detail-oriented
- Customer service
- Administrative support
- Organization
- Strategy development
- Relationship Development
- Team Building
- Problem resolution
Timeline
Operations Manager and Marketing Associate
Lee and Associates
04.2024 - 01.2025
Office Manager
Sands Investment Group
04.2023 - 04.2024
Client Services Coordinator
Colliers International
07.2022 - 03.2023
After School Care Volunteer
The Little Willie Center
02.2020 - 04.2020
Tanning Consultant
Sunshine Factory Inc.
09.2019 - 12.2019
Bachelor of Science - Business Communications
East Carolina University
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