Tess Rankin
Mobile,AL
Summary
Veteran professional with extensive experience in technology-related roles, excelling in software development, system administration, and technical support. Adept at problem-solving and performance optimization, with a proven track record of managing projects and collaborating effectively in teams. Committed to continuous learning and staying abreast of industry trends to drive organizational success.
Overview
7
7
years of professional experience
Work History
Production Executive
Coca-Cola UNITED
Mobile, AL
10.2023 - 07.2024
- Analyzed production data to identify areas for improvement and cost savings.
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored quality control procedures to ensure finished products met standards.
- Provided guidance and technical support to team members during all stages of product development cycle.
- Directed and supervised staff members engaged in various production tasks.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Provided technical support when necessary to resolve complex problems.
- Performed follow-up calls to customers regarding their inquiries or orders.
Horizontal Construction Engineer
Army National Gaurd
Citronelle, AL
06.2017 - 06.2024
- Developed and implemented horizontal construction plans to ensure project timelines were met.
- Conducted regular inspections of horizontal construction sites to ensure safety standards were maintained.
- Maintained accurate documentation regarding all activities related to each assigned project.
- Communicated effectively with stakeholders regarding status updates or changes in scope as needed.
- Analyzed large datasets with statistical methods and software programs.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with human resources to support employee management and organizational planning.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Operations Specialist
Austal USA
Mobile, AL
04.2020 - 07.2023
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Performed administrative duties such as data entry, filing and document preparation.
- Provided quality customer service via telephone, email and chat.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Trained new employees on operational procedures and protocols.
- Created and updated operational documents and database records.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Provided technical support when necessary to resolve complex problems.
Education
Bachelor of Science - Information Technology W/ Emphasis Cybersecurity
Grand Canyon University
Phoenix, AZ01-2026
Associate of Science - Process Technology
Remington College
Mobile, AL11-2023
Skills
- Scheduling expertise
- Production Planning
- Material flow management
- Raw material handling
- Maintenance Scheduling
- Technical Support
- Company policy adherence
- Computer and Microsoft Office Skills
- Microsoft Excel, Project, and Visio
- Customer Service
- Paperwork Processing
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Appointment Scheduling
- Quality Control
- Problem-solving abilities
- Windows Operating System
- Microsoft Windows and Office
- Data Management
- Multitasking
- Heavy Machinery Operation
- Monitoring gauges
- Safety processes and procedures
- Software troubleshooting
- Service desk support
- Payment Processing
- Troubleshooting Techniques
- Critical Thinking
- Data Analysis
- Forklift Operation
- Machinery Operation
- CNC Machines
Timeline
Production Executive
Coca-Cola UNITED
10.2023 - 07.2024
Operations Specialist
Austal USA
04.2020 - 07.2023
Horizontal Construction Engineer
Army National Gaurd
06.2017 - 06.2024
Bachelor of Science - Information Technology W/ Emphasis Cybersecurity
Grand Canyon University
Associate of Science - Process Technology
Remington College
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