Tess Rife
Laguna Beach,CA
Summary
Knowledgeable and dedicated customer service, sales, and finance professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Customer Satisfation Manager
Lexus Carlsbad
01.2004 - 11.2006
- Developed and implemented customer service policies and procedures
- Maintained statistical database of customers using CRM database/Reynolds & Reynolds for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Documented and resolved customer concerns which led to achieving CSI results of 94.5% and above.
- Scheduled appointments with customers as well as vendors for completion of due bills, purchase orders, new car sales, delivery of vehicles, and vehicle maintenance/service.
- Executed all data entry for new/used car inventory and dealer trades
Customer Satisfaction Manager
Lexus Kearny Mesa
01.2004 - 11.2006
- Developed and implemented customer service policies and procedures
- Maintained statistical database of customers using CRM database/Reynolds & Reynolds for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Documented and resolved customer concerns which led to achieving consistent CSI results of 94.5% and above.
- Scheduled appointments with customers as well as vendors for completion of due bills, purchase orders, new car sales, delivery of vehicles, and vehicle maintenance/service.
- Executed all data entry for new/used car inventory and dealer trades
Licensed Insurance Agent
Alliance Health
02.2011 - 01.2013
- Explained premiums owed to policyholders, agents and underwriters.
- Addressed customer service inquiries in timely and accurate fashion.
- Maintained up-to-date records at all times.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Managed 50+ inbound customer calls per day
Saratoga Saddlery/Outback Outfitters
Retail Sales Manager
03.2008 - 02.2011
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Trained associates on product specifications, merchandising, counter organization and retail sales..
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
Finance Manager
Sea Witch Marine
04.2006 - 09.2008
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Abide by Federal, State, and Local regulations when preparing paperwork, finalizing financial transactions, setting interest rates, and working with lending institutions.
- Managed inventory of finance department supplies including bank, state, and auto dealership forms.
- Negotiated purchase prices and explained sales, warranty, and optional aftermarket purchases.
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Customer service expert
- Adaptive team player
- Solid knowledge of basic vehicle functions and parts
- Trained new employees procedures and protocol
- High customer service standards
- Database management
- Strong interpersonal and communication skills
- Analytical
- Critical thinker
Timeline
Licensed Insurance Agent
Alliance Health
02.2011 - 01.2013
Saratoga Saddlery/Outback Outfitters
Retail Sales Manager
03.2008 - 02.2011
Finance Manager
Sea Witch Marine
04.2006 - 09.2008
Customer Satisfation Manager
Lexus Carlsbad
01.2004 - 11.2006
Customer Satisfaction Manager
Lexus Kearny Mesa
01.2004 - 11.2006
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