Tess Roberts
Briggs,TX
Summary
Dynamic leader with proven expertise in customer engagement and strategic planning, honed at BH Distro. Excelled in inventory control and team building, boosting store performance through innovative merchandising and effective problem-solving. Skilled in POS systems and known for enhancing customer loyalty through exceptional service. Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
BH Distro
01.2023 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Customer Service Representative
Target
07.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Barista
Starbucks
12.2019 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
Dollar General
05.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Adair HighSchool
Adair, OK05-2018
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Time management
- Team building and leadership
- POS systems operations
- Goals and performance
- Strategic planning
- Issue resolution
- Flexible schedule
- Database management
- Marketing and promotions
Timeline
Assistant Store Manager
BH Distro
01.2023 - 01.2025
Customer Service Representative
Target
07.2022 - 12.2022
Barista
Starbucks
12.2019 - 06.2022
Sales Associate
Dollar General
05.2018 - 11.2019
High School Diploma -
Adair HighSchool
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