Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tess Sandusky

North Fort Myers

Summary

Dynamic cosmetologist with a proven track record at Adrian & Co. Salon and Spa, excelling in client consultations and customized hair styling. Skilled in color formulation and relationship building, I consistently enhance customer satisfaction and drive repeat business through exceptional service and ongoing education in industry trends.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Cosmetologist

Adrian & Co. Salon and Spa
Fort Myers
03.2017 - Current
  • Updated and maintained customer information records and beauty services provided.
  • Created customized hair styles according to client's preferences and facial features.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Responded to customer inquiries by phone, email, and in person.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Maintained accurate records of customer services provided.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Trained new staff members on salon policies and procedures.
  • Ensured proper sanitation practices were followed at all times.
  • Assisted senior stylists with complex color formulations.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Managed appointments through scheduling software program.
  • Operated cash registers to receive payments from patrons.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Upsold various treatments or packages when appropriate.

Manager

M & S Services
Fort Myers
01.2017 - Current
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Maintained and reconciled general ledger accounts.
  • Provided assistance in preparing tax returns annually.
  • Collaborated with external auditors during annual audits of company finances.
  • Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Ensured accuracy in all accounting entries and records.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.

Owner

Sandusky Services
Fort Myers
01.2010 - 12.2018
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Identified new opportunities for growth, expansion, and diversification.
  • Researched potential partners in order to expand services offered.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Set pricing structures according to market analytics and emerging trends.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Cosmetologist

La Te Da Salon and Spa
Fort Myers
01.2009 - 12.2017
  • Updated and maintained customer information records and beauty services provided.
  • Created customized hair styles according to client's preferences and facial features.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Responded to customer inquiries by phone, email, and in person.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Maintained accurate records of customer services provided.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Trained new staff members on salon policies and procedures.
  • Ensured proper sanitation practices were followed at all times.
  • Assisted senior stylists with complex color formulations.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Managed appointments through scheduling software program.
  • Operated cash registers to receive payments from patrons.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Upsold various treatments or packages when appropriate.

Office Manager

Sandusky Heating & Cooling
Fort Myers
01.2007 - 12.2009
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Ensured compliance with applicable laws regarding employment practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Developed effective communication strategies between departments within the organization.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supervised staff members, organized schedules and delegated tasks.

Account Manager Assistant

Kenmark Air
Fort Myers
09.2004 - 12.2006
  • Operated register, handled cash and processed credit card transactions.
  • Processed orders for goods or services requested by clients within specified timeframes.
  • Monitored accounts receivable and payable activities to ensure accurate accounting records were maintained.
  • Participated in team meetings with Account Managers to discuss progress of projects or brainstorm new ideas.
  • Listened to customer needs to identify and recommend best products and services.
  • Handled customer inquiries regarding accounts, billing, payments. by telephone or email communication.
  • Maintained organized filing system for account documents and records.

Education

Cosmetologist State License - Cosmetology

Sunstate Cosmetology School
Fort Myers, FL
03-2009

High School Diploma -

Mariner High School
Cape Coral
05-2004

Skills

  • Hair styling
  • Color formulation
  • Client consultation
  • Appointment management
  • Team collaboration
  • Employee training
  • Financial management
  • Continuing education
  • Time management
  • Professionalism and ethics
  • Excellent communication
  • Relationship building and management

Certification

  • State License CL1212187

Timeline

Cosmetologist

Adrian & Co. Salon and Spa
03.2017 - Current

Manager

M & S Services
01.2017 - Current

Owner

Sandusky Services
01.2010 - 12.2018

Cosmetologist

La Te Da Salon and Spa
01.2009 - 12.2017

Office Manager

Sandusky Heating & Cooling
01.2007 - 12.2009

Account Manager Assistant

Kenmark Air
09.2004 - 12.2006

Cosmetologist State License - Cosmetology

Sunstate Cosmetology School

High School Diploma -

Mariner High School

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