Tess Shannon

Life Sciences: Patient Services Business Design Manager – Global Pharmaceutical Company:

• Immunology Patient Experience Design (Aug 2022 – Nov 2022)
• Designed and launched patient-first digital enrollment and support pathways (electronic Benefits Verification and proactive Prior Authorization) for a blockbuster immunology therapy losing formulary exclusivity.
• Created end-to-end patient journey maps and requirements, coordinating 8+ cross-functional teams to ensure continuity of care and equitable access during coverage changes.
• Oral Migraine Patient Support Transition (Jun 2023 – Dec 2023)
• Managed the migration of a Copay Patient Support Program between vendors, protecting the patient experience and continuity of support throughout the transition.
• Produced high-level patient journey flows and aligned 10+ internal and external stakeholders around a shared patient-centric vision.
• Copay Program Strategy & Redesign (Jun 2024 – Jun 2025)
• Directed an assessment and overhaul of copay program design to better respond to patient access barriers, formulary shifts, and insurance disruptions.
• Led workshops to capture the real-world patient experience, map current state support, and co-create improvements grounded in empathy and patient outcomes.
• Dermatological Immunology Indication Launches (Jun 2024 – Present)
• Leading business design for the launch of three new indications, focusing on tailoring care model enhancements to unique patient populations and clinical needs.
• Facilitate cross-functional workshops to align 8+ teams on patient journey nuances, develop technology requirements, and deploy enhancements to help patients access, start, and stay on therapy.

Insurance: Patient Access & Competitive Intelligence Consultant – Global Insurance Firm

• Conducted competitive benchmarking of provider credentialing practices to identify improvements that support faster patient access to care; findings drove a follow-on implementation engagement with West Monroe.

Health Systems: Patient Experience / Operational Strategy Consultant – Nonprofit Health System

• Sourced and delivered a project for a Chicago-based nonprofit health system to improve operational efficiency and patient engagement.
• Performed stakeholder and peer interviews, analyzed technology and financial data, and benchmarked comparable nonprofits to recommend technology and process solutions that enhance patient outreach and service delivery.

• Identified obstacle with marketing of drug Linzess. Utilized surveys, analytics, and extensive research to present solution.
• Ultimately suggested that Linzess should begin marketing on an entirely new social media platform.
• Notably, the Linzess team decided to add this suggestion to both budget and tactical plan for 2022.

• Created printed marketing materials designed to drive viewership of videos and other materials.
• Produced portfolio on alumni speaker series called "Consider This!" which aimed to shed light on COVID-19 and public health.