Tess Sharp
Suwanee,GA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising. A team oriented problem solver.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
Total Interiors and Home
02.2014 - 03.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by myself and team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced company's market position by identifying and pursuing new business opportunities.
0wner
Custom Interior Services
12.2001 - 02.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced company's market position by identifying and pursuing new business opportunities.
Office Manager
CIS
02.1999 - 03.2001
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Developed and maintained relationships with external vendors and suppliers.
Education
High School Diploma -
Raleigh Egypt High School
Memphis, TNAssociate of Arts - Journalism
University of Memphis
Memphis Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Team Oversight
- Negotiation
- Performance Improvement
- Client Service
- Teamwork and Collaboration
- Customer Retention
Certification
CEDIA Certification
Acoustic calibration for 5.1 to 7.1 sound systems
Timeline
Owner
Total Interiors and Home
02.2014 - 03.2019
0wner
Custom Interior Services
12.2001 - 02.2014
Office Manager
CIS
02.1999 - 03.2001
High School Diploma -
Raleigh Egypt High School
Associate of Arts - Journalism
University of Memphis
CEDIA Certification
Acoustic calibration for 5.1 to 7.1 sound systems
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