Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Tess Walter

Huntington Beach,CA

Summary

  • Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking.
  • Good at troubleshooting problems and building successful solutions.
  • Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
  • Confidence Task prioritization Communication Teamwork Perseverance and motivation
  • Ability to work under pressure

Overview

6
6
years of professional experience
2
2

Certifications

Work History

Parking Enforcement Officer

City Of Artesia
Artesia, CA
05.2022 - Current
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
  • Evaluated city lot and parking scheme to promote optimal utilization of area.
  • Responded to calls in both routine and emergency situations.
  • Wrote and issues citations or warnings to owners of vehicles.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Security Hostess

The Walt Disney Company
Anaheim, CA
10.2021 - 06.2022
  • Monitored employee activities, confirming compliance with security regulations.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Acted quickly during emergency situations within 10 minutes, to reduce opportunity for damage and injury.

Barista

Starbucks
Indio, CA
06.2017 - 06.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated coworkers and customers about new products.
  • Trained new employees in groups and in one-on-one scenarios.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Cultivated to recall customers' names and address each by name.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Created original artwork for special board display daily.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Constantly expanded personal knowledge of coffee styles and varieties

Student Ambassador

California State University Of San Bernardino
Palm Desert, CA
09.2018 - 06.2019
  • Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
  • Mentored students to increase satisfaction and help engage in campus life.
  • Led campus tours for prospective students every academic quarter.
  • Smoothed registration processes, offered technical support and organized paperwork.
  • Distributed mail, filed documents and answered telephone calls.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Founded on-campus club promoting volunteering efforts by students for non-profit organizations in community.

Education

Bachelor of Arts - Criminal Justice

California State University of San Bernardino
12.2019

Skills

  • Enforcement Actions Knowledge
  • Customer Satisfaction
  • Active Listening
  • Daily Logs
  • Confidence
  • Task prioritization
  • Communication
  • Teamwork Perseverance and motivation
  • Ability to work under pressure
  • Microsoft Office
  • Good listening skills
  • Decision Making
  • Responsible
  • MS Office
  • Teambuilding

Accomplishments

Student of the Year for 2019, California State University of San Bernardino


Certification

  • Bureau of Security and Investigative Services - Proprietary Private Security Officer License
  • American Heart Association Heartsaver First Aid CPR AED Program- Expiration: 05/2024

Additional Information

Program Leader

August 2011 - June 2014

La Quinta Highschool | La Quinta , CA

  • Executed administrative leadership when covering for supervisor.
  • Gathered, analyzed, compiled, and distributed various data to support top project performance.
  • Resolved conflicts in the workplace by finding compromises between all parties involved.
  • Planned and conducted my fellow high school students, fostering a positive attitude toward objectives set by the school.
  • Was a part of the "Nine Zero" for 3 years; Talked with high school students discussing the effects of the consumption of alcohol during pregnancy.
  • Managed all Blood Drives held on the high school campus
  • Recruited fellow high school students to join the best college-bound, Medical Health Academy in the local area.
  • Interned at Star Orthopedics (331 hours) an Orthopedic practice that focused on performing cutting-edge surgery such as minimally invasive anterior hip replacement, robotic-assisted partial knee replacement, and customized total knee replacement.
  • Answered telephone calls and emails to respond to inquiries and questions.
  • Coordinated documents, communication, and resources needed for projects.
  • Completed research and compiled data into usable formats.
  • Worked with local police and hospitals Developed solid relationships with staff, customers, and vendors.
  • Managed smooth patient flows by keeping rooms stocked, clean, and sanitized.
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.
  • Approached and solved work problems with initiative and sound judgement.

I have always had a passion for helping others. "Never underestimate the difference you can make in the lives of others. Step forward, reach out, and help. Reach out to someone that might need a lift," quoted from Pablo. My father, a correctional officer and veteran to the United States of America Air force taught me that patience and gratitude are what is needed for the world today. I know that I exhibit those traits.

Timeline

Parking Enforcement Officer

City Of Artesia
05.2022 - Current

Security Hostess

The Walt Disney Company
10.2021 - 06.2022

Student Ambassador

California State University Of San Bernardino
09.2018 - 06.2019

Barista

Starbucks
06.2017 - 06.2021

Bachelor of Arts - Criminal Justice

California State University of San Bernardino

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Tess Walter