Tess Womeldorf
Ruckersville,VA
Summary
Organized, independent worker with strong time-management skills. Detail oriented and able to learn new tasks quickly and effectively. High energy, outgoing hostess, server, and bartender with a dedication to positive guest relations. High volume dining, customer service, and cash handling background.
Overview
18
18
years of professional experience
Work History
Server/Bartender
Blue Ridge Café and Catering Company
09.2017 - 10.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Sales Associate
Home Goods
Charlottesville
05.2015 - 11.2016
- Ran cash register
- Interacted with guests in a polite and engaging manner
- Handled cash and proficient in register system
- Flowed products from stock room onto shelves
- Helped customers find items, carry items, and place items in customer's car
- Worked in cash office, counting money and balancing drawers
- Part of the markdown department, systematically scanning and reorganizing items
- Assisted coworkers and managers with store tasks.
Server/Cashier
Jack's Shop Kitchen
Ruckersville
11.2016 - 06.2016
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Assistant FOH Manager
Jack's Shop Kitchen
Ruckersville
11.2016 - 06.2016
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
Server
Burton's Grill of Charlottesville
Charlottesville
11.2012 - 05.2014
- Assisted coworkers
- Attempted to limit problems and liability related to customers' excessive drinking
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
- Developed variety of menu items catering to customers with food allergies and diet restrictions
- Trained new staff for correct facility procedures, safety codes, proper recipes, and plating techniques
- Located items requested by customers
- Stocked and rotated products, stocked supplies, and paper goods on a timely basis
- Communicated with customers regarding orders, comments, and complaints
- Received frequent customer compliments for going above and beyond normal duties.
Hostess
Burton's Grill of Charlottesville
Charlottesville
11.2012 - 05.2014
- Maintained professional tone at all times
- Facilitated prompt and accurate seating and service of all guests
- Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
Administrative Assistant
Burton's Grill of Charlottesville
Charlottesville
11.2012 - 05.2014
- Managed the reception area, including greeting visitors and responding to telephone and in person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Managed accounting operations, accounting close, accounting reporting and reconciliations
- Created weekly and monthly reports.
Associate (Assistant Manager)
Burton's Grill of Charlottesville
Charlottesville
11.2012 - 05.2014
- Opened restaurant in the mornings
- Supervised employees and customer experience
- Ensured food was properly cooked and presentable before heading to tables
- Spoke with guests and ensured positive experiences.
Server/Cashier
Maharaja Fine Indian Cuisine
Charlottesville
04.2012 - 08.2012
- Accepted payment from customers and made change as necessary
- Assisted coworkers
- Assisted diners with seating as needed
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
- Cleaned bars, work areas, and tables
- Cleaned up spilled food, drink and broken dishes, and removed empty bottle and trash.
Office Assistant
Century 21 Manley Associates
Charlottesville
06.2006 - 06.2012
- Managed the receptionist area, including greeting visitors and responding to telephone and in person requests for information
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes, and handled all incoming and outgoing correspondence.
Political Surveyor
Cooper and Secrest
Charlottesville
06.2010 - 04.2012
- Consistently adhered to quality expectations and standards
- Politely answered phones promptly and recorded and confirmed results.
Cashier/Server
Vinny's Italian Grill and Pizzeria
Charlottesville
06.2006 - 08.2009
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and made recommendations when requested
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Effectively used items in stock to decrease waste and profit loss.
Hostess
Pizza Bella
Charlottesville
06.2005 - 06.2006
- Facilitated prompt and accurate seating and service of all guests
- Politely answered phones promptly and recorded and confirmed reservations
- Guided guests through the dining room and provided needed assistance.
Education
Associate of Science - Nursing
Piedmont Virginia Community College
Charlottesville, VA05-2025
Skills
- Highly responsible and reliable
- Point of sale (POS) system operation
- Works well under pressure
- Good team player
- Exceptional interpersonal skills
- High volume dining
- Upbeat, outgoing and positive
- Food safety understanding
- Hospitality background
- Beverage preparation
- Order accuracy
Accomplishments
Awarded “Most Valuable Employee” and “Best Attitude” in 2013 at Burton’s Grill of Charlottesville.
Timeline
Server/Bartender
Blue Ridge Café and Catering Company
09.2017 - 10.2023
Server/Cashier
Jack's Shop Kitchen
11.2016 - 06.2016
Assistant FOH Manager
Jack's Shop Kitchen
11.2016 - 06.2016
Sales Associate
Home Goods
05.2015 - 11.2016
Server
Burton's Grill of Charlottesville
11.2012 - 05.2014
Hostess
Burton's Grill of Charlottesville
11.2012 - 05.2014
Administrative Assistant
Burton's Grill of Charlottesville
11.2012 - 05.2014
Associate (Assistant Manager)
Burton's Grill of Charlottesville
11.2012 - 05.2014
Server/Cashier
Maharaja Fine Indian Cuisine
04.2012 - 08.2012
Political Surveyor
Cooper and Secrest
06.2010 - 04.2012
Office Assistant
Century 21 Manley Associates
06.2006 - 06.2012
Cashier/Server
Vinny's Italian Grill and Pizzeria
06.2006 - 08.2009
Hostess
Pizza Bella
06.2005 - 06.2006
Associate of Science - Nursing
Piedmont Virginia Community College
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