Tess Ybarra
Casper
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Bartender
The Gaslight Social
07.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender Shift Manager
Keg And Cork
06.2020 - 10.2021
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Wyoming Rib And Chop
12.2019 - 06.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Batender/Service Manager/Head Waiter
Outback Steakhouse
06.2015 - 06.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Associate of Applied Science - Physical Therapy (Pre-Physical Therapy)
Casper College
Casper, WY05.2024
High School Diploma -
Pagosa Springs High School
Pagosa Springs, CO05.2014
Skills
- Beverage Preparation
- Food Running
- Menu Memorization
- Suggestive Selling
- Complex Problem-Solving
- Highly Reliable
- Clear and Effective Communication
- Liquor, Beer, and Wine Knowledge
- Adaptability
- Interpersonal Skills
- Conflict Resolution
- TIPS Certified
Timeline
Bartender Shift Manager
Keg And Cork
06.2020 - 10.2021
Bartender
Wyoming Rib And Chop
12.2019 - 06.2020
Bartender
The Gaslight Social
07.2017 - Current
Batender/Service Manager/Head Waiter
Outback Steakhouse
06.2015 - 06.2020
Associate of Applied Science - Physical Therapy (Pre-Physical Therapy)
Casper College
High School Diploma -
Pagosa Springs High School
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