TESSA AMISCARAY-NOWLIN
Mission Viejo,CA
Summary
Experienced administrative professional with extensive expertise in supporting sales and executive teams. Skilled in managing complex tasks, collaborating with leadership, and adapting to dynamic environments. Known for strong analytical and communication skills, with a proven track record in project management and problem-solving. Dedicated team player committed to achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Sr. Sales Support Specialist
Cox Communications, Inc
Foothill Ranch, CA
02.2022 - Current
- Provide remote national order support to the Sales Team across all regions (California, Las Vegas, Arizona, Omaha, Central and East Regions).
- Review, monitor, track and resolve all incoming Sales requests in a timely manner in Cox Business (CB) Force or SalesForce.
- Analyze and process customer account/equipment research requests, disconnects, downgrades, Signed Amendment Reductions (AMDRs), installs, create promotional and renewal packages, and analyze order packages for accuracy, and special projects.
- Support customer escalations for locating contracts, determining early termination fees (ETFs), Evergreen, authorized users, MyAdmin/MyAccount access, service, account segmentation, sending eForms documentation, billing issues, applying credits, etc.
- Collaboratively partner with Sales, Sales Engineers, and internal boundary partners (i.e., National Order Management, Product Management, National Fulfillment Team, National Support Center, etc.) to adequately fulfill and install the Customer’s request(s).
- Assist in resolving incomplete/Change Required orders from Order Fulfillment to keep orders moving towards install.
- Active member serving on the Cox Charities Advisory Board, the Inclusion, the Employee Engagement Council, Our Planet and the Wellness Groups, the Lotus, ¡Hola!, Empow[HER], MOSAIC, Momentum, and Soul Employee Resource Groups (ERGs).
- Promoted to this position from:
Technical Records Administrative Assistant
Cox Communications, Inc
Foothill Ranch, CA
08.2018 - 02.2022
- Provided semi-technical, administrative support to the Sales Engineering (SE) team.
- Reviewed and monitored daily incoming SE OPTIX CIRs and orders, inputted technical information on the Circuit Provisioning tab on OPTIX order, completed and uploaded administrative documents, and assigned SE Review, Networking and Transport Task CIRs and Provisioning Details Task orders to designated SE in a timely manner
- Verified complex services and solutions with customer by emailing PRI Questionnaires and Cox Fiber Internet (CFI) details on moves and installations
- Reviewed, notated and completed OPTIX Transport Task CIRs and CFI GPON orders
- Researched, reviewed, broke down and provided Customer Service Record (CSR) information for all incoming requests by Sales Engineers, Sales staff and the Project Managers (PMs)/Order Managers (OMs)
- Served as a liaison between the SE team, the Sales team, the PMs/OMs and other departments
- Reviewed and re-assigned SE OPTIX CIRs and orders for team members out of the office
- Worked on special projects as assigned by the Sales Engineering Manager
- Previous assignments: Generated and completed product breakdown reports and charts by SE and monthly PowerPoint presentations for Management; prepared and uploaded Scope of Work (SOW) and Managed Wi-Fi documentation to BID and OPTIX orders; Inputted company’s shell information for managed routers in the Cisco Portal website; provided administrative support to the Solution Design Consultants (SDC) (formerly IP Centrex Coordinators (IPC); monitored daily incoming IPC OPTIX orders and updated the IPC Tracker Log; prepared and attached Station Review documents for specific IPC OPTIX orders and assigned associated Station Review Task to an SDC/IPC team member in Orange Coast, San Diego or to the Global queue
- Served as a member on the Cox Charities Advisory Board, the Lotus, Thrive, ¡Hola! Employee Resource Groups (ERGs), an Ambassador on the Women’s ERG, on the Customer Pillar and previously the Community Pillar on the Diversity & Inclusion Team
- Recipient of Awards: 2019: Above and Beyond a Year of Excellence; 2020: January Ethos Award; 2021: A Cloud Solutions Team Challenge Award.
Regional Sales Assistant
Community Bank
Irvine, CA
06.2016 - 08.2018
- Provided overall administrative support for the Regional President covering two regions (11 offices in the Central and South Regions) and the Sales team
- Handled appointment calendar and coordinated meetings, conference calls, expense and financial reports, check requests, performance reviews, self-assessments, PowerPoint presentations, and served as a liaison between Executive Management and employees
- Organized and scheduled the quarterly All Hands Meetings for the Central and South Regions, the CEO Lunches, the Regional Customer Lunches, and the Community Appreciation Luncheons for all of the bank’s customers
- Interfaced and served as a liaison between Executive Management, Relationship Vice Presidents, Relationship Managers, Credit Risk Officers, Managers, employees, vendors, customers, and all internal departments.
Executive Assistant, President/Vice Chairman
Monster Energy Company
Corona, CA
08.2015 - 06.2016
- Executed the daily scheduling of appointments and administrative affairs of the President’s office, Board of Directors and Audit meetings, travel plans, itineraries, agendas, conferences, interviews, speaking engagements, and other commitments
- Managed the President’s expense reports, company’s business and personal finances, and all employees’ expenses up to $500
- Prioritized operational needs, handled matters expeditiously, proactively and followed through on projects successfully while maintaining strict confidentiality
- Served as a direct liaison with Executive Management, the CEO, senior staff, other departments, affiliate organizations, government offices, financial institutions, analysts, and other agencies.
Administrative Sr. Associate
General Counsel Dell, Inc
Aliso Viejo, CA
04.2014 - 01.2015
- Provided quick responsive and high-quality administrative support for the Executive Director, Legal, Dell Software Group (former VP, General Counsel & Secretary of Quest Software), the Dell Software Group and the Aliso Viejo Legal Team
- Managed and maintained appointment calendars for the Executive Director, Legal, Dell Software Group, coordinated meetings, conference calls, room reservations, global and domestic travel arrangements
- Prepared expense reports, reconciled monthly American Express credit card purchases, ran payment invoice reports, submitted legal vendor invoices to the Accounts Payable Team for payment, entered into TyMetrix 360 for Dell Software Group legal expense tracking and attached fully executed contracts into Siebel
- Performed Notary Public service.
Executive Assistant, Chief Information Officer
Monster Energy Company
Corona, CA
08.2009 - 04.2014
- Performed executive-level administrative support to the Chief Information Officer (C.I.O.), four Directors, and all global and domestic IT personnel
- Controlled and managed the appointment calendar for the Chief Information Officer
- Scheduled and coordinated meetings, software seminars, conference calls, room reservations, internal meetings and external social functions, including food catering
- Handled complex international and domestic travel arrangements, expense reports, check requests, spreadsheets, presentations, reconciled monthly American Express statements, and compiled company’s monthly I.T
- Expenditures.
Administrative Associate
IT Conexant Systems, Inc
Newport Beach, CA
09.2005 - 01.2009
- Provided executive-level support to the Vice President of Global Information Technology and Engineering Infrastructure, six Direct Reports, and all domestic and international IT personnel
- Handled appointment calendars, meetings, conference calls, complex international and domestic travel arrangements, Invitation Letters, Business Passports, Visa requests, departmental organizational charts, spreadsheets, reports and visual presentations
- Processed expense reports, check requests, American Express statements, cost accounting spreadsheets, all I.T
- And Engineering quote and requisition for computer software, hardware, license maintenance renewals, and software and hardware agreements
- Recipient of 36 Thanks Awards in recognition of outstanding accomplishments.
Education
Bachelor of Science Degree - Business Administration, Finance and Management
Chapman University
08.1996
Skills
- Proficient in:
- Microsoft Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Publisher, Visio, Lync, Office Communicator, InfoPath, Live Meeting, Zoom, Skype, SalesForce, OPTIX Prime, BID, ICOMS, DocuSign, eForms, Oibee Report/Enterprise BI Tool, Workday, Condeco, MyAccount, SERV, SOA, BizView, AT&T Web Toolbar, Cisco Portal, RapidScale, SNL Banker, PrecisionLender, ADP, WebEx, American Express Cliqbook Travel, Concur Expense Management System, Kronos, TyMetrix 360, Siebel, CSupport, Remedy, SAP, Snagit, VirtualEdge, QuickBooks, Lotus Notes, Track-It, Oracle Financials, and Clarify
- AREAS OF EXPERTISE
- Administration
- Office Management
- Information Technology
- Calendar Management
- Travel Arrangements
- Expense Reporting
- Operations
- Event/Meeting Coordination
- Customer Service
- Project Management
- Budget Administration
- Procurement
- Software and Hardware Contract Management and Renewal
- Financial Reporting
- Payment and Issue Resolution
Additional Information
- Member: Mission Viejo Activities Committee
Timeline
Sr. Sales Support Specialist
Cox Communications, Inc
02.2022 - Current
Technical Records Administrative Assistant
Cox Communications, Inc
08.2018 - 02.2022
Regional Sales Assistant
Community Bank
06.2016 - 08.2018
Executive Assistant, President/Vice Chairman
Monster Energy Company
08.2015 - 06.2016
Administrative Sr. Associate
General Counsel Dell, Inc
04.2014 - 01.2015
Executive Assistant, Chief Information Officer
Monster Energy Company
08.2009 - 04.2014
Administrative Associate
IT Conexant Systems, Inc
09.2005 - 01.2009
Bachelor of Science Degree - Business Administration, Finance and Management
Chapman University
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