Tessa Amiscaray-Nowlin
Mission Viejo,CA
Summary
Experienced and highly organized Executive Assistant with 15+ years of success supporting C-suite executives and senior leadership. Proven expertise in managing complex calendars, coordinating domestic and international travel, planning high-level events, and leading strategic projects. Strong communicator with a sharp eye for detail and a talent for optimizing workflows, enhancing team collaboration, and ensuring seamless operations in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Senior Sales Coordinator
Cox Communications
02.2022 - Current
- Promoted to lead remote support for national sales teams, enhancing order accuracy and account performance across diverse, high-revenue regions including California, Las Vegas, Arizona, Central, and East markets.
- Execute customer account requests with precision, timeliness, and a customer-focused approach.
- Utilize virtual collaboration tools to partner with cross-functional teams, resolving escalations and elevating customer satisfaction.
- Drive operational efficiency in a hybrid work model by leading special projects that streamlined workflows and increased productivity.
- Champion virtual employee engagement initiatives, including charity advisory boards, volunteer programs, and resource groups, strengthening a strong and inclusive company culture.
- Optimize sales processes to improve efficiency and productivity.
- Resolve escalated customer issues swiftly, preserving positive relationships while addressing concerns effectively.
Technical Records Administrative Assistant
Cox Communications
08.2018 - 02.2022
- Supported Sales Engineering, Solution Design Consultants, and the Sales Director with administrative and semi-technical tasks, ensuring efficient workflows and task precision.
- Managed technical records and streamlined data processing, enhancing documentation accuracy and operational support for Sales Engineering.
- Delivered critical Customer Service Record (CSR) data to enable informed decision-making for engineers, sales staff, and managers.
- Liaised across departments to enhance communication and expedite inquiry resolution.
- Accelerated document processing by implementing automated templates for routine correspondence.
- Advocated for diversity and inclusion as an active member of the Cox Charities Advisory Board and Employee Resource Groups (Lotus, Thrive, ¡Hola!, and Women’s ERG), serving as an Ambassador to foster belonging.
Regional Sales Assistant to the Regional President
Community Bank
06.2016 - 08.2018
- Delivered comprehensive administrative support to the Regional President, coordinating daily operations across 11 offices and assisting the Sales team to ensure organizational efficiency.
- Managed appointment scheduling, meeting logistics, and conference calls; prepared executive-level materials including expense reports, PowerPoint presentations, financial summaries, check requests, performance reviews, and self-assessments.
- Participated in monthly sales meetings and quarterly sales trainings to stay aligned with regional goals and strategies.
- Led the strategic planning and executed high-profile corporate events—such as quarterly All Hands Meetings, CEO Lunches, Regional Customer Lunches, and Community Appreciation Luncheons—delivering seamless experiences that enhanced engagement, strengthened relationships, and increased customer loyalty.
- Facilitated cross-functional communication between Executive Management, Relationship VPs, Credit Risk Officers, vendors, and internal teams—streamlining operations, reducing delays, and enhancing client satisfaction across 11 offices.
Executive Assistant to the President/Vice Chairman
Monster Energy
08.2015 - 06.2016
- Oversaw the President's daily administrative operations, including scheduling appointments, managing Board of Directors and Audit meetings, planning travel itineraries, and organizing agendas for conferences, interviews, and speaking engagements.
- Administered the President's expense reports, managed corporate and personal finances, and processed employee expense reimbursements up to $500, ensuring accuracy and efficiency.
- Streamlined operational workflows by prioritizing tasks, expediting projects, and ensuring successful follow-through, all while maintaining the highest levels of confidentiality.
- Collaborated as a trusted liaison between Executive Management, the CEO, senior staff, affiliate organizations, financial institutions, government agencies, and analysts to ensure seamless communication and alignment.
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
Administrative Sr. Associate to the General Counsel
Dell
04.2014 - 01.2015
- Delivered responsive and high-quality administrative support to the General Counsel, the Dell Software Group, and the Aliso Viejo Legal Team.
- Efficiently coordinated appointment calendars, facilitated meetings and conference calls, reserved meeting rooms, and arranged comprehensive global and domestic travel itineraries.
- Prepared and reconciled detailed expense reports, managed American Express credit card purchases, processed invoices, and tracked legal expenses, ensuring financial accuracy and compliance.
- Organized and maintained fully executed contracts within Siebel for precise record-keeping and accessibility.
- Served as Notary Public, providing essential services to support the legal team's documentation needs.
Executive Assistant to the Chief Information Officer
Monster Energy
08.2009 - 04.2014
- Provided high-level administrative support to the Chief Information Officer (C.I.O.), four Directors, and global and domestic IT teams, facilitating seamless operations and communication.
- Expertly managed the C.I.O.'s complex calendar, balancing high-priority appointments, meetings, and engagements.
- Coordinated and organized meetings, software seminars, conference calls, and social events, including food catering, ensuring all logistics were executed flawlessly.
- Executed complex international and domestic travel arrangements, prepared expense reports, processed check requests, created spreadsheets and presentations, and reconciled monthly American Express statements.
Education
MBA - Business Administration
Webster University
IrvineBachelor of Science - Business Administration
Chapman University
Orange, CASkills
- Executive Support
- C-Suite Administration
- Event Planning
- Coordination
- Complex Travel Logistics
- Calendar Logistics
- Contract Management
- Vendor Management
- IT Support
- Operations Support
- Financial Reporting
- Budget Oversight
- Strategic Project Leadership
- Execution
- Procurement
- Client Service
- Problem-solving
- Attention to detail
- Time management
- Adaptability and flexibility
- Interpersonal skills
- Sales support
Websites
Technical Proficiencies
Microsoft Office Suite, Teams, Zoom, WebEx, Salesforce, SAP, Oracle, Siebel, ADP, Workday, Concur, TyMetrix 360, Kronos, QuickBooks, RapidScale, Remedy, Condeco, DocuSign, PrecisionLender, SNL Banker
Timeline
Senior Sales Coordinator
Cox Communications
02.2022 - Current
Technical Records Administrative Assistant
Cox Communications
08.2018 - 02.2022
Regional Sales Assistant to the Regional President
Community Bank
06.2016 - 08.2018
Executive Assistant to the President/Vice Chairman
Monster Energy
08.2015 - 06.2016
Administrative Sr. Associate to the General Counsel
Dell
04.2014 - 01.2015
Executive Assistant to the Chief Information Officer
Monster Energy
08.2009 - 04.2014
MBA - Business Administration
Webster University
Bachelor of Science - Business Administration
Chapman University
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