TESSA ARMSTEAD
Florence
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Flobama Bar And Grill
01.2019 - Current
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Take beverage orders from serving staff or directly from patrons.
- Clean bars, work areas, and tables.
- Serve snacks or food items to customers seated at the bar.
- Supervise the work of bar staff and other bar tenders.
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain records related to sales.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Sales Executive
Vero Skills
03.2021 - 10.2021
- Prepared quotes and proposals for new and existing products.
- Used negotiation and persuasion skills to influence decision-makers.
- Resolved customer disputes and accounts receivable discrepancies.
- Updated information in customer accounts and maintained CRM databases.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Housekeeping Inspector
Xanterra Parks and Resorts
05.2015 - 03.2017
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Administrative Medical Clerk
Tennessee Valley Cardiovascular Center
03.2017 - 01.2019
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared and processed patient referrals and transfer requests.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Admissions Clerk
Shoals Hospital
05.2013 - 05.2015
- Safeguarded patient data in compliance with HIPAA and Shoals Hospital facility policies.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Used Meditech to schedule appointments for doctor visits and procedures.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Processed medical insurance claims and payments.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Deshler High School
Tuscumbia, AL2013
Some College - Occupational Therapy
North West Shoals Community College
Muscle Shoals, AL08.2013
Skills
- Prospecting and Cold Calling
- Consultative Sales Techniques
- Quote and Proposal Management
- Proficient in Microsoft Word, PowerPoint, Excel, Outlook, OneNote, OneDrive
- Customer Accounts Management
- Outstanding Customer Service
- Scheduling
- HIPPA compliance training
- Employee Performance Evaluations
- Key Relationship Development
- Lean Manufacturing and Design
- Project Oversight
- Budgeting and Forecasting
- Scrum Methodology
- Gantt Charts
Certification
- 08/2022: Google Project Management Professional Certificate
- 10/2022: Certification in Real Estate Sales (Brick Driven Academy Florence, AL)
- 12/2023: HSC-D certification (Mcbee Post Acute Academy) Currently enrolled and will be able to provide proof of certification once completed.
Timeline
Sales Executive
Vero Skills
03.2021 - 10.2021
Bartender Shift Manager
Flobama Bar And Grill
01.2019 - Current
Administrative Medical Clerk
Tennessee Valley Cardiovascular Center
03.2017 - 01.2019
Housekeeping Inspector
Xanterra Parks and Resorts
05.2015 - 03.2017
Admissions Clerk
Shoals Hospital
05.2013 - 05.2015
High School Diploma -
Deshler High School
Some College - Occupational Therapy
North West Shoals Community College
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