Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Ashley

Milton,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Service Desk/Financial Services Associate

Walmart
04.2019 - Current
  • Help customers, resolving issues swiftly for enhanced satisfaction and service quality.
  • Manage and maintain the service desk, improving efficiency and customer experience.
  • Streamline processes with team, achieving faster resolutions and compliance.
  • Handle transactions accurately, ensuring policy compliance.
  • Implement feedback systems, leading to measurable service improvements.
  • Monitor and keep precise financial records while ensuring regulatory compliance and accuracy in all service desk operations.
  • Processed a variety of financial transactions, including check cashing, money transfers, bill payments, and money order transactions, ensuring accuracy and compliance with company policies.
  • Play a key role in protecting customer assets by detecting and preventing fraudulent money transfers, keeping high accuracy and efficiency.
  • Trained new employees on service desk processes, company policies, and customer service best practices.

Sales Associate

Dollar Tree
08.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

Bachelor's Degree - Business Administration

Southern New Hampshire University
Manchester, NH
01.2025

Skills

  • Adaptability
  • Cash-handling
  • Customer service
  • Interpersonal communication
  • Microsoft Excel
  • Microsoft Office
  • Problem Solving
  • Team Scheduling
  • Time Management
  • Fraud detection/prevention
  • Multi-line telephone skills
  • Front desk operations

Timeline

Service Desk/Financial Services Associate

Walmart
04.2019 - Current

Sales Associate

Dollar Tree
08.2018 - 04.2019

Bachelor's Degree - Business Administration

Southern New Hampshire University

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