Tessa Bailey
Summary
Business administration student aiming for a career in human resources, with years of customer service experience and strong problem-solving skills. Seeking positions where I can support staff, maintain efficient operations, promote a positive workplace culture, and help cultivate diversity and inclusion across teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child Caregiver
Personal Employer
07.2024 - Current
- Managed daily schedules and transportation for four children, including all extracurricular activities
- Tracked homework assignments, monitored academic progress, and provided consistent study support
- Maintained a clean and organized home environment in line with parents' expectations
- Addressed children's physical needs with attentive, age-appropriate care
- Oversaw completion of chores and household responsibilities, ensuring tasks met family standards
- Adapted quickly to schedule changes and shifting family needs while maintaining reliable, calm support
BA Assistant/Receptionist
Noble Senior Living
01.2023 - 07.2024
- Scheduled appointments and coordinated daily calendars for staff and visitors
- Booked facility tours and supported the business office manager with filing and document organization
- Welcomed visitors, addressed their needs, and ensured a positive front-desk experience
- Delivered mail and packages to residents and maintained accurate logs
- Directed residents, guests, and vendors to appropriate departments and locations
- Kept the front desk and lobby clean, organized, and presentable
- Managed the disbursement of resident funds and ensured proper tracking and verification
- Basic Data Entry & Microcomputer Applications (Excel, Word, etc.)
Lead Serve
Angelo's Pizza and Pasta
01.2018 - 01.2022
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associates of Arts - Business Administration
Pasco-Hernando State College
Tampa, FL01.2026
Charles D. Owen High School - General Studies
Charles D. Owen High School
Black Mountain, NC06.2017
Skills
- Calendar & Appointment Coordination
- Client & Customer Relations
- Training, Coaching & Mentoring
- Verbal & Written Communication
- Employee & Team Support
- Mail & Package Logistics
- Data Entry & File Organization
- Licensing & Compliance
- Resident Fund Management
- Cultural Competence & Diversity Awareness
- Multi-tasking & Prioritization
- Microcomputer Applications
Certification
Fundamental Writing Certificate, State of Florida, 05/01/25, Provided by The State University System of Florida for completing college-level English Courses at an above-average level.
Timeline
Child Caregiver
Personal Employer
07.2024 - Current
BA Assistant/Receptionist
Noble Senior Living
01.2023 - 07.2024
Lead Serve
Angelo's Pizza and Pasta
01.2018 - 01.2022
Associates of Arts - Business Administration
Pasco-Hernando State College
Charles D. Owen High School - General Studies
Charles D. Owen High School