Tessa Barnes
Columbus
Summary
Seasoned Senior Insurance Advisor with notable background in policy analysis, client relationship management, and strategic planning. Possess strong understanding of insurance products, regulatory compliance requirements, and risk assessment strategies. Proven track record in delivering tailored solutions that meet client needs and drive customer satisfaction. Committed to contributing to team success through hard work, attention to detail and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Insurance Advisor
Matic Insurance Services
Columbus
02.2022 - Current
- Maintained current knowledge of industry regulations and compliance standards to ensure adherence and mitigate risks.
- Delivered tailored customer service to improve client satisfaction and foster long-term loyalty.
- Assessed client needs to identify and recommend optimal insurance policies.
Head Bartender
Elliot's Wood Fired Kitchen & Tap
Pataskala
05.2021 - 03.2022
- Managed bar operations during peak service hours at a busy kitchen and tap.
- Trained and mentored junior bartenders on product knowledge and service techniques.
- Developed relationships with customers to foster repeat business and loyalty.
Server & Bartender
Texas Roadhouse
Athens
08.2017 - 05.2021
- Recommended desserts, appetizers, and specialty drinks to elevate customer dining experience.
- Coordinated with hosts, bussers, and kitchen staff to ensure seamless service for customers.
- Supported training of new servers to improve team readiness.
Education
Bachelor of Arts - Human Biology
Ohio University
Athens, OH12-2021
Skills
- Policy evaluation
- Compliance standards
- Industry regulations
- Client needs assessment
- Customer relationship management
- Customer retention
- Asset protection expertise
- Critical thinking
- Problem solving
- Team leadership
- Training and mentoring
- Team collaboration
- Customer service
Certification
Personal lines licenses in 38 states.
Affiliations
Emergency Room Volunteer
Timeline
Senior Insurance Advisor
Matic Insurance Services
02.2022 - Current
Head Bartender
Elliot's Wood Fired Kitchen & Tap
05.2021 - 03.2022
Server & Bartender
Texas Roadhouse
08.2017 - 05.2021
Bachelor of Arts - Human Biology
Ohio University