Microsoft Office
Tessa Bascombe
Boynton Beach,FL
Summary
Strategic and innovative HR Professional who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Genuine influencer who thrives on tough challenges. Translate organizational vision and goals into actionable accomplishments. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management. Proven success at understanding unique business needs to establish genuine relationships as an indispensable partner.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Director, Human Resources, Human Resources Business Partner
61st Street Service Corporation
New York, NY
11.2018 - Current
- Oversight of Human Onboarding staff
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Identify and resolve areas of opportunities by offering solutions that improves organizational culture
- Oversee onboarding process to ensure overall compliance that increase productivity by 10%
- Develop and manage employee recognition programs and internal company initiatives
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversee and create strategic marketing campaigns for organization (social media, e-mail correspondence etc.)
- Research, develop, recommend, and execute creative strategies to foster diversity goals
- Institute and maintain partnerships across organization to deliver value added HR guidance and service to assigned business unit to successfully meet or exceed their goals and objectives
- Ensure company compliance with all existing state and labor laws to maintain minimal company exposure to lawsuits
- Design, direct and manage organizational development (succession planning, workforce development, key employee retention, organization design, and change management)
- Provide necessary education and training to managers to ensure successful management of Service Corporation employees
- Develop, train, and manage employee learning to address needs assessment, new employee orientation, management development, cross-training
- Measure training impact and educational deliverables
- Responsible for Worker’s Compensation audit/safety initiatives
- Ensure establishment of equitable pay practices within departments
- Regularly assess organizational climate, engagement, and effectiveness, and identify opportunities for innovation and improvement
- Develop and implement successful social media platforms resulting in 23% increase in market reach
- Advised senior management on organizational development and change management initiatives
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
Manager, Human Resources Business Partner
61st Street Service Corporation
New York, NY
01.2018 - 11.2018
- Human Resources and Operations, day to day oversight of onboarding operations; including monitoring compliance of new hire process
- Oversaw daily functions of HR office operations, including New Hire Orientation Process, ensuring compliance with policies for 20 New Hires per week
- Reviewed employee relations issues and made recommendations to departments as necessary on disciplinary actions
- Responsible for performance and management of HR support staff (Assigned work, monitored progress, assisted with professional development, handled disciplinary issues while maintaining positive relationships and fostering environments for open communication and teamwork)
- Conducted weekly New Hire Orientation
- Assisted in developing, and coordinating training courses
- Ensured service excellence standards and expectations
- Conforms to all applicable HIPAA and safety guidelines
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals
- Managed full cycle of recruiting, hiring, and onboarding new employees
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business
Recruitment Manager
Platinum HR Management
Brooklyn, NY
04.2015 - 12.2017
- Led, coached, and motivated team of 4 recruiters and recruitment coordinator to ensure solid standard of excellence, trust, and collaboration to ensure requisition fulfillment
- Participated in marketing plans geared toward recruiting employees and providing services for over 70 Skilled Nursing Facilities (Global/Reliant)
- Designed, developed, and maintained full-cycle recruitment process by tracking databases for statistical analysis on all campus hires, intern conversions, branding ROI, and on-boarding effectiveness
- Recruited for key positions ( Administrators, HR Managers, Medical Assistants)
- Worked with HR Managers to ensure PPD, OSHA for staffing regulations were met
- Managed day to day sourcing, advertising, and budgetary activity of recruiting department
- Planned and conducted performance appraisals to staff; recommend merits, bonuses and promotions and administers corrective actions when necessary
- Developed, communicated, and provided training on recruitment policies, procedures to recruiting staff
- Established social media presence to ensure further company branding
- Fostered talent strategy built on attracting identifying, and converting passive candidates to active applicants
- Reviewed and implemented recruiting data and metrics to identify trends and inform key decisions and provide solutions
- Enhanced, improved, recruiting process with HR Business Partners, and hiring managers to build and strengthen successful relationships with external recruiters and agencies
- Set and conveyed recruitment goals to downstream staff
- Built strong relationships with internal and external candidates to ensure excellent hiring experiences
Human Resources Manager
Lowe's Home Improvement
Garden City, NY
07.2010 - 02.2015
- Led, coached, and motivated team of 4 HR Coordinators
- Provided employee relations support, including conflict resolution, disciplinary action, and performance improvement counseling
- Recruited and interviewed for key positions via ATS, LinkedIn, Twitter to seek talent for organizational needs
- Developed leadership skills of Department Managers and Assistant Store Managers and actively coached management team
- Managed comprehensive onboarding and orientation program for all new hires
- Responded to human resource issues accordingly arise; broad knowledge of human resource legal requirements, trends, and practices that impacted management and operation of overall business
- Enriched performance culture that emphasizes empowerment, quality, productivity standards, goal attainment, recruitment, and ongoing development of a superior workforce through succession planning
- Monitored regulatory compliance on employment laws such as ADA, FMLA, and worker's compensation
- Managed vocational workshops to increase retention
- Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
- Increased Employee Opinion Survey by 16 points through innovative training and retention programs
- Most Improved Store for 2015
- Conducted exit interviews for departing employees
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
Human Resources Coordinator
Lowe's Home Improvement
Brooklyn, NY
01.2010 - 05.2010
- Supported all aspects of HR Coordinator role to aid in support of HRM
- Responded to inquiries regarding policies and procedures, (Progressive discipline, PTO, and Education Assistance)
- Processed Disability, Worker s Comp, and Unemployment Claims, as well as Leaves of Absence
- Posted open position announcements on Internet and internal transfer board, designed, and delivered Interview Skills Training workshop, scheduled interviews for Hiring Managers, solicited feedback, and made offers
- Assisted in engagement activities to improve retention workplace efficiency
- Developed and administered various human resources plans and procedures for all company personnel
- Served as link between management and employees by handling questions, interpreting, and administering resolutions to resolve work-related issues to decrease call volume by 30%
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
Human Resources Coordinator
Corbett Accel Healthcare Group
New York, NY
10.2008 - 01.2010
- Provided administrative and logistical support to the corporate HR department and all its various functions to include Staffing, Communications and Events, Compensation and Benefits, and Talent Advocacy with an emphasis on L&D
- Managed all spot performance awards by collaborating with local studio, delivered, and captured project costs working with finance department to allocate dollars appropriately
- Created, prepared, and maintained quarterly reporting on, attrition numbers, promotions/merit increases for 305 employees for CEO and EVP of Talent Acquisition
- Consulted with CEO, EVP of Talent Acquisition on executive on-boarding procedures
- Worked on confidential ad-hoc projects under direction of CEO and EVP of Talent Acquisition
- Managed both Corporate Performance Awards & L&D budget ($60K)
- Assisted in management of internal L&D course logistics under the supervision of the L&D Manager
- Conducted learning and development presentations regarding HR issues
- Created and maintained standard operating procedures and policies for HR department
- Coordinated logistics for on-boarding process IT, project managers
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
Human Resources Assistant
Corbett Accel Healthcare Group
New York, NY
08.2007 - 10.2008
- Provided administrative support to corporate HR department and all its various functions to include Learning and Development, HRIS, Events, Communications
- Compensation and Benefits, and Talent Advocacy with emphasis on Recruiting
- Supported HR Generalists with on-boarding process to ensure smooth transition of all new hires
- Assisted with entering new hire data in applicable systems, collected, and disseminating paperwork appropriately and managing new hire personnel records
- Supported recruiting efforts by conducting reference checks, degree verification, cold calling unsolicited resumes, internet research, compiling informational packets, scheduling candidate interviews for select business units and updating recruiting agency information including all I-9 information needed for employment
- Maintained HR supply inventory; copied, faxed, print and archived materials as needed
- Maintained Candidate Resume Tracking Database by logging all potential candidate information into centralized system
- Submitted employee data reports by assembling, preparing, and analyzing data
- Maintained quality service by following organization standards
- Assisted in development and implementation of employee handbook and new personnel policies and procedures
- Screened applicant resumes and coordinated both phone and in-person interviews
Education
BBA - International Business
Berkeley College
New York, NY 09.2004 - 05.2007
Associate of Science - Applied Science, Information Systems Management
Berkeley College
New York, NY 09.2002 - 05.2004
Skills
Issues resolution
Software
ADP E-Time
ClearCompany
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Your talent determines what you can do. Your motivation determines how much you’re willing to do. Your attitude determines how well you do it.” — Lou Holtz
Timeline
Director, Human Resources, Human Resources Business Partner
61st Street Service Corporation
11.2018 - Current
Manager, Human Resources Business Partner
61st Street Service Corporation
01.2018 - 11.2018
Recruitment Manager
Platinum HR Management
04.2015 - 12.2017
Human Resources Manager
Lowe's Home Improvement
07.2010 - 02.2015
Human Resources Coordinator
Lowe's Home Improvement
01.2010 - 05.2010
Human Resources Coordinator
Corbett Accel Healthcare Group
10.2008 - 01.2010
Human Resources Assistant
Corbett Accel Healthcare Group
08.2007 - 10.2008
BBA - International Business
Berkeley College
09.2004 - 05.2007
Associate of Science - Applied Science, Information Systems Management
Berkeley College
09.2002 - 05.2004
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