Tessa Bautista

• Maintained a clean and welcoming lobby area to create a positive first impression for guests.
• Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
• Tell about amenities at the lounge, and provide answers to all inquiries.

• Enhanced passenger experience by providing exceptional customer service and addressing individual needs.
• Answered passenger questions and provided solutions to issues arising during flights, issuing boarding passes and rebooking flights if any delays flight occurs.
• Screen Int'L freight in compliance with all TSA cargo screening protocols and regulations, including physical and using ETD wipe search for any detected potential threat such as weapon, explosive, or contraband freight shipment.
• Guarding Int'l cargo aircraft inspect and search all airline crew, airline agent, ramp agent before entering the aircraft using handheld wand detector.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.

Collecting biometric and biographic information from the applicant, and processing capturing fingerprints and signatures to meet accuracy standards. Completing required data captured process paper for applicants including TSA PreCheck, employment certification such as Twic Crad, and more.