Tessa Brankovic
Los Angeles,CA
Summary
Advanced knowledge and passion for premium hospitality and the entertainment industry, with over five years experience in client services. Experience in public relations and content creation with high-profile celebrities and clients, VIPs, and professional athletes.
Overly organized and able to multi-task high-priority duties. Particularly a self-motivated individual, resourceful and with a high EIQ, manifested in advanced common sense and judgment.
Overview
6
6
years of professional experience
Work History
Experience Board Member
Gallery Department
Los Angeles, CA
07.2023 - Current
- Developed and implemented effective strategies for managing client expectations.
- Identified areas of improvement in business operations and provided solutions to maximize efficiency.
- Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
- Served as contact and manage requests for families and support network.
- Collaborated with external partners to organize joint initiatives that benefit both parties.
VIP Hospitality Host
The h.wood Group
West Hollywood, CA
05.2023 - 11.2023
- Provided personalized concierge services to VIPs such as restaurant reservations and transportation arrangements.
- Assisted with training new employees on VIP Host job duties.
- Greeted and welcomed VIP guests upon arrival to the venue.
- Prepared detailed itineraries for each guest's visit, ensuring that all needs were met.
- Coordinated with other departments to ensure smooth operations during events attended by VIPs.
Executive Assistant to NBA Agent/Director of Basketball Operations
Kenneth Smith Jr.
Los Angeles, CA
10.2022 - 10.2023
- Organized and managed a complex calendar of appointments, meetings, and travel arrangements. Including the 2022 and 2023 NBA All-Star Game weekend.
- Developed effective filing systems for easy retrieval of information when needed.
- Worked closely with the basketball operations front office in assisting with various administrative tasks and needs on a day-to-day basis.
- Assisted with overall coordination and maintenance of calendar, and assist with scheduling of appearances and outreach initiatives.
- Engaged and provide resources for the family and support network.
Premium Services Coordinator
Kia Forum
Inglewood, CA
01.2023 - 08.2023
- Created and maintained accurate records of departmental activities, including budgets, personnel documents, and project timelines.
- Served as a primary day-to-day contact and manage relationships with artists, families, friends, and support network (agents, managers, assistants, guests).
- Assisted with the development of marketing campaigns aimed at increasing sales volume.
- Managed artist and family requests for tickets, guest passes, business referrals, and events.
- Facilitated communication between different departments in order to resolve issues quickly.
Consultant
Lift Off Labs
Los Angeles, CA
05.2022 - 08.2023
- Developed and implemented customized strategies to meet client needs.
- Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
Premium Services Coordinator
Maple Leaf Sports & Entertainment
07.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service during NHL Games, NBA Games, and all Entertainment.
- Served as a key liaison between the Toronto Raptors, Toronto FC, Toronto Maple Leafs, and players' family members, conducting meetings virtually with each player's family to discuss their situation and special needs.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Acted as a support to the Director, Player Development & Experience, and Manager, Travel Operations, as it relates to player requests and needs.
- Recognized by management for providing exceptional customer service.
Executive Assistant to NBA Athlete
The New Orleans Pelicans
New Orleans, LA
05.2019 - 09.2022
- Organized personal and professional calendars to streamline office communications, scheduling, and initiatives for a professional basketball player of The New Orleans Pelicans.
- Prepared homes for client prior to arrival from business trips and vacations.
- Assisted player and family with their off-court transition, including relocation, transportation, real estate, childcare, local vendors, etc.
- Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
- Provided personal support, including errand running and personal shopping.
Celebrity Stylist Assistant
Zoe Costello
Los Angeles, CA
06.2018 - 03.2022
- Documented details of all styling jobs including dates, locations and contact information.
- Compiled lookbooks containing images of styled outfits used in previous projects.
- Communicated effectively with clients to ensure their satisfaction with styling services provided.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZSkills
- Flexibility
- Teamwork
- Critical Thinking Skills
- Detail-Oriented
Affiliations
- Student Volunteer from August 2012 - November 2018 with National Charity League. National Charity League is a mother-daughter philanthropic organization committed to community service, leadership development, and cultural experiences.
- Student Volunteer from August 2016 - August 2018 with Los Robles Hospital and Medical Center.
- Activities and Societies: Alpha Phi International Women's Fraternity
Timeline
Experience Board Member
Gallery Department
07.2023 - Current
VIP Hospitality Host
The h.wood Group
05.2023 - 11.2023
Premium Services Coordinator
Kia Forum
01.2023 - 08.2023
Executive Assistant to NBA Agent/Director of Basketball Operations
Kenneth Smith Jr.
10.2022 - 10.2023
Premium Services Coordinator
Maple Leaf Sports & Entertainment
07.2022 - 12.2022
Consultant
Lift Off Labs
05.2022 - 08.2023
Executive Assistant to NBA Athlete
The New Orleans Pelicans
05.2019 - 09.2022
Celebrity Stylist Assistant
Zoe Costello
06.2018 - 03.2022
Bachelor of Arts - Communications
University of Arizona
Similar Profiles
Alma LunaAlma Luna
Production Specialist at Gallery DepartmentProduction Specialist at Gallery Department
Kiana WoodKiana Wood
Alterations Coordinator at Gallery DepartmentAlterations Coordinator at Gallery Department
Christiana ShulerChristiana Shuler
SALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art GallerySALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art Gallery
Miguel MarinMiguel Marin
UCLA Lifeguard at UCLA RecreationUCLA Lifeguard at UCLA Recreation
Miranda PostMiranda Post
People Development Manager at Sephora USAPeople Development Manager at Sephora USA