Tessa Camper
Johnson City,TN
Summary
Associate with extensive experience in business operations and client management. Expertise in developing strategic partnerships, optimizing processes, and improving operational efficiency. Strong communicator with proven problem-solving skills and a collaborative approach. Track record of enhancing customer satisfaction and streamlining workflow management.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
OPD Associate
Walmart
Elizabethton, Tennessee
03.2025 - 10.2025
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Handled incoming calls from customers regarding orders or other inquiries.
Shift Manager
Taco Bell
Blountville, Tennessee
04.2023 - 03.2025
- Trained new employees on food preparation and customer service standards.
- Ensured compliance with health and safety regulations in food handling processes.
- Coordinated staff schedules to optimize workforce efficiency during peak hours.
- Handled customer complaints and resolved issues to maintain satisfaction levels.
- Monitored equipment performance and arranged maintenance when necessary.
- Implemented procedures to enhance speed and quality of service delivery.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Education
Master of Science - Clinical Psychology
East Tennessee State University
Johnson City, TN04-2027
Skills
- Team collaboration
- Conflict resolution
- Customer service
- Employee training
- Customer engagement
- Workflow management
- Point of sale operation
- Cash handling
- Inventory management
- Computer skills
- Creative problem solving
- Adaptability and flexibility
- Customer relationship management (CRM)
Certification
Servsafe, National Restaurant Association, 2024.
Timeline
OPD Associate
Walmart
03.2025 - 10.2025
Shift Manager
Taco Bell
04.2023 - 03.2025
Master of Science - Clinical Psychology
East Tennessee State University