Tessa C Cavello
Middlebury
Summary
Dynamic Client Care Representative with extensive experience at Guardian Veterinary Specialists, adept at managing patient flow and enhancing client communication. Proven organizational skills and proficiency in medical record-keeping ensure efficient operations. Recognized for maintaining a calm demeanor under pressure while delivering exceptional care and support to clients and their pets.
Overview
7
7
years of professional experience
Work History
Client Care Representative
Guardian Veterinary Specialists
06.2022 - Current
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Gathered and verified required customer information for tracking purposes
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives
- Created and entered enrollment applications for new consumers in company database
- Updated records with details of customer interactions and transactions
- Entered updated information in patient account pages and charts
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Classified patient information correctly for billing and medical staff
- Answered basic questions and provided information to patients and family members
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Reconciled co-payment charges and maintained accurate records
- Protected patient data through strict compliance with HIPAA requirements
- Photocopied, faxed, and filed patients records practicing confidentiality measures
- Gathered information from patients, processed registration paperwork and collected payments
- Maintained neat lobby areas and greeted each person promptly
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule
- Scheduled appointments, lab tests, and procedures for patients
- Answered telephone calls promptly, directing them to appropriate staff members
- Scanned documents into electronic health records system accurately
- Scheduled appointments for patients using medical office software
- Verified insurance coverage and collected co-payments from patients
- Managed front desk operations during busy clinic hours efficiently
- Updated patient information in electronic health records system
- Confirmed upcoming appointments with patients via phone or email reminders
- Coordinated referrals to specialists and other healthcare providers as necessary
- Greeted patients and visitors upon arrival, providing welcoming environment
- Maintained clean and orderly waiting room area throughout day
- Updated charts with new patient and owner information, including personal details, address changes and payment information
- Minimized treatment errors by accurately completing forms and patient paperwork
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Received, answered, and responded to telephone calls
- Checked patients in and out of appointments
- Facilitated and processed billing statements and invoices
Front Desk Receptionist
Wags Doggie Daycamp and Boarding
03.2021 - 06.2022
- Verified guest payment and contact information
- Organized office supplies inventory and placed orders
- Coordinated deliveries from couriers and ensured timely pick-up of outgoing packages
- Maintained cleanliness of dog daycare area by picking up waste, sanitizing surfaces, and refreshing water bowls
- Assisted with bathing and grooming dogs as requested by pet owners or required for health reasons
- Conducted regular maintenance tasks like sweeping floors, washing bedding materials, and restocking supplies as needed
- Supervised playtime between dogs and ensured their safety
- Evaluated new arrivals for temperament compatibility before integrating them into existing playgroups at daycare center
- Collaborated with team members to maintain safe environment for all animals in facility
- Responded quickly and calmly in emergency situations involving sick or injured pets under our supervision
- Communicated effectively with pet owners regarding their dog's progress during daycare hours
- Greeted pet owners upon arrival and assisted with checking in dogs for daycare services
- Ensured proper feeding schedules were followed according to owner-provided instructions
- Administered medications to dogs as directed by pet owners or veterinarians
- Kept accurate records of each dog's daily activities, including feeding times, medication administration, and behavioral observations
- Managed basic animal needs, including regular feeding and watering
- Monitored animal behavior and condition for signs of distress or serious medical issues
Medical Receptionist
Gentle Care Dental
01.2018 - 04.2021
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule
- Maintained neat lobby areas and greeted each person promptly
- Photocopied, faxed, and filed patients records practicing confidentiality measures
- Classified patient information correctly for billing and medical staff
- Gathered information from patients, processed registration paperwork and collected payments
- Protected patient data through strict compliance with HIPAA requirements
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing
- Printed patient forms and reviewed charts to prepare for upcoming appointments
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Answered basic questions and provided information to patients and family members
- Scheduled appointments, lab tests, and procedures for patients
- Entered updated information in patient account pages and charts
- Reconciled co-payment charges and maintained accurate records
- Scheduled appointments for patients using medical office software
- Greeted patients and visitors upon arrival, providing welcoming environment
- Filed paperwork and organized charts for easy accessibility by medical staff
- Scanned documents into electronic health records system accurately
- Updated patient information in electronic health records system
- Verified insurance coverage and collected co-payments from patients
- Ensured confidentiality of protected health information at all times
- Ordered office supplies as needed to maintain inventory levels
- Answered telephone calls promptly, directing them to appropriate staff members
- Prepared examination rooms for patient appointments
- Assisted with check-in procedures, including taking vital signs when needed
- Maintained clean and orderly waiting room area throughout day
- Managed front desk operations during busy clinic hours efficiently
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Corresponded with insurance companies to process claims of patients
- Transcribed physician notes, detailing diagnosis or recommendations
- Managed registration desk by answering telephones and transferring calls to designated department
- Compiled medical reports covering specific patient or general office data
- Checked patients in and out of appointments
- Updated patient medical records with direct intake information and transcribed practitioner messages
- Collected patient copays and balances
- Scheduled x-rays and lab work for patients
- Completed insurance claim forms or other required paperwork
- Received, answered, and responded to telephone calls
- Greeted patients and visitors to determine needs and direct accordingly
Education
Bachelor of Science (B.S.) - Health Science
Eastern Connecticut State University
06.2020
Diploma -
Conard High School
06.2015
Skills
- Documentation
- Scheduling
- Strategic planning
- Care planning
- Database coordination
- Organizational skills
- Healthcare operations
- Case management
- Patient education
- Medical terminology
- Care consultation
- Calm and professional under pressure
- Microsoft office
- Professional demeanor
- Teamwork skills
- Problem-solving skills
- Animal restraint
- Animal safety
- Appointment scheduling
- Reception duties
- Client communication
- Client education
- Medical record-keeping
- Animal handling
- Veterinary terminology
- Euthanasia assistance
- Veterinary standards and procedures
- Patient flow management
- Problem-solving aptitude
- Emergency care
- Multitasking
- Pet owner education
- Reliability
Timeline
Client Care Representative
Guardian Veterinary Specialists
06.2022 - Current
Front Desk Receptionist
Wags Doggie Daycamp and Boarding
03.2021 - 06.2022
Medical Receptionist
Gentle Care Dental
01.2018 - 04.2021
Diploma -
Conard High School
Bachelor of Science (B.S.) - Health Science
Eastern Connecticut State University
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