Tessa Chrzanowski
Wichita,KS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Waitress
Candle Club
03.2022 - 04.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Used cash registers and credit card machines to cash out customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Jimmy’s Egg
06.2021 - 06.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Waitress
IHOP
07.2016 - 08.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Used cash registers and credit card machines to cash out customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
Marriott International, Inc.
06.2019 - 11.2019
- Set and achieved company defined sales goals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Ellsworth High School
Ellsworth, KS05.2016
Skills
- Professional Relationships
- Financial Controls
- Patron Experiences
- Management of Personnel Resources
- Attentive Service
- Interactive Management
- Operational Efficiency
- Safety Awareness
Timeline
Waitress
Candle Club
03.2022 - 04.2023
Waitress
Jimmy’s Egg
06.2021 - 06.2022
Sales Associate
Marriott International, Inc.
06.2019 - 11.2019
Waitress
IHOP
07.2016 - 08.2021
Ellsworth High School
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