Tessa Clark
East Tawas,MI
Overview
8
8
years of professional experience
Work History
Team Lead/Materials Handler
Minth Group
Tawas City, MI
01.2024 - Current
- Delegated tasks appropriately according to individual skill sets.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Provided support to junior staff during peak periods of workloads.
- Monitored team performance against targets, taking corrective action where necessary.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated staff through positive reinforcement techniques.
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Monitored team progress and enforced deadlines.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Managed conflict resolution within the team to maintain a positive work environment.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Maintained daily inventory to facilitate successful material distribution.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Offered training and support to keep team members motivated and working toward objectives.
- Implemented strategic plans to enhance team performance and productivity.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Assisted in the training of new employees on proper use of material handling equipment.
Assistant Manager
Tim Hortons
Tawas City, MI
06.2016 - 11.2021
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Tawas Area High School
Tawas City, MI06-2017
Skills
- Schedule Management
- Performance monitoring
- Regulatory Compliance
- Trend tracking
- Production Monitoring
- Product Management
Timeline
Team Lead/Materials Handler
Minth Group
01.2024 - Current
Assistant Manager
Tim Hortons
06.2016 - 11.2021
High School Diploma -
Tawas Area High School