Overview
Work History
Education
Skills
Timeline
Generic

Tessa Clark

East Tawas,MI

Overview

8
8
years of professional experience

Work History

Team Lead/Materials Handler

Minth Group
Tawas City, MI
01.2024 - Current
  • Delegated tasks appropriately according to individual skill sets.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Provided support to junior staff during peak periods of workloads.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Motivated staff through positive reinforcement techniques.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Coordinated team resources to achieve project goals.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Monitored team progress and enforced deadlines.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained daily inventory to facilitate successful material distribution.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Implemented strategic plans to enhance team performance and productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Assessed company operations for compliance with safety standards.
  • Assisted in the training of new employees on proper use of material handling equipment.

Assistant Manager

Tim Hortons
Tawas City, MI
06.2016 - 11.2021
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Created reports on sales trends, inventory levels, and financial data.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Established processes for monitoring customer satisfaction levels.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Maintained up-to-date knowledge of company products and services.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

High School Diploma -

Tawas Area High School
Tawas City, MI
06-2017

Skills

  • Schedule Management
  • Performance monitoring
  • Regulatory Compliance
  • Trend tracking
  • Production Monitoring
  • Product Management

Timeline

Team Lead/Materials Handler

Minth Group
01.2024 - Current

Assistant Manager

Tim Hortons
06.2016 - 11.2021

High School Diploma -

Tawas Area High School

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Tessa Clark