Tessa Coble
Mitchell,IN
Summary
Resourceful Keyholder Manager recognized for high productivity and efficient task completion. Skilled in inventory management, customer service, and conflict resolution. Excel in leadership, communication, and problem-solving to ensure smooth store operations and team collaboration. Prioritize time management and organizational skills to meet business objectives.
Reliable Keyholder Manager with background in retail management and customer service. Have managed store operations, including opening/closing procedures, inventory control and staff supervision. Exhibit strong leadership skills, problem-solving abilities and commitment to achieving store goals. Previous work shows positive influence on team performance and customer satisfaction levels.
Overview
3
3
years of professional experience
Work History
LSA/Keyholder Manager
Dollar General
Mitchell, Indiana
06.2021 - Current
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Organized and maintained inventory levels by reordering merchandise when necessary.
- Supervised the daily activities of all keyholders to ensure compliance with company policies and procedures.
- Provided guidance and direction to keyholders in order to maximize sales performance.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Maintained a safe working environment for employees by enforcing safety regulations and conducting regular safety inspections.
- Ensured that all keyholder staff adhered to corporate dress code standards at all times.
- Resolved customer complaints in a professional manner while upholding company policy.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Analyzed sales data from POS system to identify trends in product purchases or customer preferences.
- Recognized potential shoplifters or fraudulent activity by monitoring customers closely while they shopped.
- Promoted upcoming events or special offers through direct communication with customers.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Communicated regularly with store management regarding any changes in store operations or security protocols.
- Maintained cleanliness of the store premises including dusting shelves, mopping floors and organizing displays.
- Completed various administrative tasks such as filing documents, answering phone calls and updating databases.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Collaborated with management to determine key tasks and delegate to staff members.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Captured customer information to maximize future clienteling opportunities.
- Handled customer inquiries and complaints with professionalism and patience.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed daily operations, client relations and IT.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Researched out-of-stock items to find additional inventory in other store locations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Built lasting client relationships by organizing and planning sales events.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Conducted monthly inventory audits to ensure accurate stock records were kept up-to-date.
Education
High School Diploma -
Mitchell High School
Mitchell, IN05-2004
Certifications in Childcare - Childcare
BNL Vocational School - Childcare
Bedford05-2004
Skills
- Strong leadership
- Store operations
- Opening and closing coordination
- Drawer counting
- Store recovery processes
- Loss prevention strategies
- Team training and development
- Team member development
- Product ordering
- Safety enforcement
- Store maintenance
- Store operations oversight
- Sales proficiency
- Sales quotas
- Training and mentoring
- Employee oversight
- Alarm systems
- Promotional planning
- Front end operations
- Marketing initiatives
Timeline
LSA/Keyholder Manager
Dollar General
06.2021 - Current
High School Diploma -
Mitchell High School
Certifications in Childcare - Childcare
BNL Vocational School - Childcare