Summary
Overview
Work History
Education
Skills
Timeline
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Tessa Cohen

Overland Park ,KS

Summary

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.

Overview

8
8
years of professional experience

Work History

Amazon Process Assistant

Amazon
08.2020 - Current
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to implement improvement opportunities.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.

Front Desk Receptionist/Kennel Technician

Oxford Anamil Clinic
02.2018 - 04.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Make sure to keep the boarding kennels are clean and maintained for animals coming in for daycare or long stay boarding.

Customer Experience Specialist

Kansas City Pet Project
12.2015 - 08.2018
  • Utilize the knowledge given to provide the right kind of assistance to potential adopters.
  • To maintain a positive and clean environment for adopter's.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Consult with behavior specialists to assist adopters in finding the right furry friend for their families.

Education

Associate of Science - Biology

Wentworth Military Academy And College
Lexington, MO
05.2012

High School Diploma -

Blue Valley North High School
Overland Park, KS
05.2010

Skills

  • Cross-Functional Collaboration
  • Maintaining Clean Work Areas
  • Hazardous Materials
  • SOP Compliance
  • Customer Obsessed
  • Inventory Audits
  • Performance Monitoring

Timeline

Amazon Process Assistant

Amazon
08.2020 - Current

Front Desk Receptionist/Kennel Technician

Oxford Anamil Clinic
02.2018 - 04.2020

Customer Experience Specialist

Kansas City Pet Project
12.2015 - 08.2018

Associate of Science - Biology

Wentworth Military Academy And College

High School Diploma -

Blue Valley North High School

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Tessa Cohen