Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tessa Collins

Salisbury,VT

Summary

Skilled in trauma-informed care and effective communication, I successfully managed diverse client needs, ensuring timely services that were required/requested. I'm committed to empowering individuals through education and support as well as assisting with locating community resources available to them.

I'm a detail-oriented individual with exceptional communication and management skills. I have the ability to handle multiple tasks effectively and efficiently in fast-paced environments. I am experienced with taking proactive approaches when supporting individuals by identifying and addressing issues, showing empathy and compassion with each situation presented.

Overview

12
12
years of professional experience

Work History

Respite Care Provider

Aris Solutions
04.2022 - Current
  • Provide safe/fun environments for individuals,
  • Assisted individuals with personal hygiene tasks, promoting dignity and wellbeing.
  • Provide comfort with compassionate and attentive support during activities.
  • Develop strong rapport with individuals, fostering trust and open communication while providing respite care services.
  • Coordinated recreational activities for individuals, promoting socialization and cognitive engagement throughout the respite period.
  • Assisted individuals with mobility and transfers, ensuring safety and comfort during all movements.
  • Administer medications accurately, ensuring individuals health and adherence to prescribed treatments.
  • Adhere to all relevant regulations and guidelines associated with respite care provision, maintaining a high standard of professionalism throughout each engagement.
  • Supported individuals emotional well-being by listening empathetically to their concerns and providing reassurance as needed.

Service Coordinator

Counseling Service of Addison County
11.2019 - Current
  • Serve as a primary point of contact for at minimum of 16 clients , Home Providers, Psychiatrist, Therapist, Employers, and Direct Support Professionals addressing inquiries, providing updates, and ensuring overall satisfaction with services provided.
  • Manage a high volume of client requests / needs, ensuring timely and effective service delivery.
  • Maintain/ oversight for accurate records of all service activities, facilitating smooth communication between clients and support providers.
  • Collaborate with the team to ensure all needs were met timely and effectively.
  • Provide education based on need such as Sexuality Education, Trauma informed practices, Internet safety, etc
  • Assist with Needs Assessment/Goal setting
  • Assist with medical/housing applications and renewals
  • Supervise support staff

Community Service Manager

Counseling Service of Addison County
04.2013 - 11.2019
  • Worked one on one and collaborated as a team with supporting/ advocating for adults with developmental disabilities that lived independently in their own apartments.
  • Strengthened autonomy in all aspects of their life.
  • Provided assistance in meeting personal goals, by managing challenges day to day, obtaining and maintaining housing, applying for and maintaining benefits, and managing finances.
  • Regular communication, problem solving
  • Enhanced community engagement by organizing and executing various events and initiatives.
  • Data collection
  • Assisted with needs assessments/ goal setting

Education

High School Diploma -

Middlebury Union High School
Middlebury, VT
05.2000

Skills

  • Client advocacy
  • Notetaking and documentation
  • Goal setting
  • Time management
  • Active listening
  • Problem-solving
  • Multitasking Abilities
  • Attention to detail
  • Relationship building
  • Interpersonal skills
  • Idea development and brainstorming
  • Conflict resolution
  • Problem-solving abilities
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Crisis management

Accomplishments

    Trainings/Achievements received:

    Direct Support Supervisor 2019-present

    Trauma Informed Service - 2024

    Open Dialogue -2025

    Trauma Informed Catalysis Group for CSAC - 2024-Present

    Alternatives to Suicide Training -2025

    CPI De-escalation / Personal Safety Trained - 2025

    Volunteer Clothing Swap/ Talent Show/Dances/Sledding Events 2025

    Universal Precautions - 2024

    HIPAA Privacy - 2024

    Blood Borne Pathogen Trained - 2024

    CPR & First Aid Certified - 2024

    Sexuality Education 2020

    Vermont Victims Assistance Academy Certificated- 2017

    Team Two Class - 2017

    COPE Course – 2017

    Facilitator of A Wellness Group - 2016

    Independent Living Group Activity Coordinator -2015

    Woman’s Safe Advocacy Trained - 2014

    Understanding and Responding to Trauma using The ARC Framework Trained – 2014

    APS Training - 2014

    Medication Delegation Trained – 2013

    Communication ,Technology & Autism Training -2013

Timeline

Respite Care Provider

Aris Solutions
04.2022 - Current

Service Coordinator

Counseling Service of Addison County
11.2019 - Current

Community Service Manager

Counseling Service of Addison County
04.2013 - 11.2019

High School Diploma -

Middlebury Union High School

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